Operations Supervisor (Authentication)

Job Description

Job Description

About the Team

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

Role Overview

The Supervisor, Authentication is responsible for the management and day-to-day strategy of the Authentication team. You'll partner with Operations leadership to develop a plan for continued growth and development and ensure SLA compliance while upholding our quality and safety standards.

In this role, you will:

• Be responsible for day-to-day operations, quality control & supervision of the Authentication team, including actively communicating in the Slack channels, informal daily check in's, coaching on performance and assisting with scheduling needs of the Authentication team, as needed
• Execute and track operational goals and is responsible for troubleshooting performance issues related to Cost Per Order (CPO)
• Foster a culture of safety, teamwork and continuous learning by upholding GOAT's quality and safety standards and ensuring SLA compliance
• Be responsible for the day-to-day people management and development of the Authentication team, including coaching employees to meet operational goals, performance management and training.
• Work cross-functionally to drive Quality Control expectations within Authentication
• Support tracking and troubleshooting order issues, e.g. misverification reports, and audits to support the team. Act as the last line of defense for any order issues
• Work in a dynamic warehouse environment with heavy equipment

We are looking for:

• 2+ years of supervisory or leadership experience with a background in product authentication
• Knowledge of and passion for sneakers and apparel, including familiarity with industry trends and resources
• Strong attention to detail, problem-solving and decision-making skills
• A quick learner and self-starter, capable of working independently and handling increasing levels of responsibility
• Strong verbal and written communication skills with the ability to convey their views to others
• Ability to lift and move boxes (up to 35 pounds)
• Willingness and ability to work extended hours as needed, including weekends and holidays, during peak times to meet business needs

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".

#SJGOATGROUP

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.