HOSTESS
Job Description
Job Description
Description:
Summary
Welcome guests in a warm and friendly manner. Greet and seats guest. Present menus in a kindly, professional and quick manner.
Essential Functions
- Greets and seats guests
- Presents menus to guests
- Informs guests about special menu items
- Enhance the customer experience by treating guests in a friendly and professional manner
- Takes names on a waiting list
- Assign tables
- Run the floor plan board
- Takes guest information and quotes wait time to guests accurately when tables are not immediately available.
- Keep an organized host area, clean and well stocked
- Answers phone and answers questions concerning the menu and restaurant.
- Interacts with guests in and as they leave the restaurant to ensure positive dining experience.
- If applicable, take fill and process to go orders
- Maintain restrooms throughout shift.
- Maintain entrance area clean and free of debris to include mopping
- Other duties as directed.
Experience:
1 year of experience in a similar position
Technical Skills and Knowledge of Job:
- Must be able to read, write, and determine wait time based on RSH procedures
- Must visually be able to scan restaurant for clean, unoccupied tables and check/clean bathrooms
- Knowledge of workplaces safety procedures
Competency:
- Excellent communication skills (verbally interacts with management, servers, team members, and guests)
- Organizational skills
- Multi-task oriented
- Bilingual is a plus
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