Technology Specialist - Zoho

Zoho One Administrator /Developer Remote Potential for Contract Extension: Possible extension or contract-to-hire Initiatives / Projects + Sales pathing and workflow automation Impact / Function + Supports merchant payment provider processes, contributing to revenue growth Industry Background + Technology background required Roles and Responsibilities + Zoho One Administration: Manage, configure, and optimize the full suite of Zoho One applications. Customize modules, workflows, and blueprints, and maintain advanced dashboards and reports in Zoho Analytics to support data-driven decisions. + Deluge Scripting: Use Zoho Deluge scripting to create and maintain automation scripts that streamline business processes and automate repetitive tasks. + Automated Workflows & Blueprints: Design and implement workflows and blueprints to improve efficiency and ensure process consistency. + Business Requirements: Collaborate with department heads and stakeholders to translate business requirements into technical configurations, workflows, and reports. + Documentation: Develop a data dictionary to serve as the control center for all organizational terms, formulas, and KPIs. Must-Have Technical Skills + Managing and configuring Zoho One products including CRM, Desk, Sign, Projects, Sprints, Analytics, Billing, Inventory, Books, and other related applications Flex Skills / Nice-to-Have + Experience with other CRM/ERP platforms + Programming experience + Database experience Soft Skills + Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve issues in Zoho + Communication: Clear written and verbal communication with technical and non-technical stakeholders + Attention to Detail: Ensures accuracy and consistency in configurations, workflows, and reports Education / Certification + Required: Bachelor's degree in a technical or analytical field + Nice to have: Zoho Certified Administrator or Developer Experience Level + Level 1: 1-3 years Screening Questions + How familiar are you with Zoho's Deluge scripting language? Can you share an example of improving processes? + How do you ensure data integrity and consistency in Zoho CRM or Desk? What are your strategies for data cleansing and auditing? + Describe your experience with Zoho applications, especially CRM, Desk, and related tools. Ref: #404-IT Pittsburgh System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.