Commercial HVAC Service Technician

Job Title : Commercial HVAC Service Technician
Job Location : West Chester PA
FLSA Status: Non-Exempt
This is a FULL-TIME position

Overview:
Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience.

We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors.

Check out our website here: AIR Control Concepts | HVAC Partnerships, Growth & Support Across North America

Job Description:
Under the guidance of the Service General Manager, the Commercial HVAC Service Technician plays a key role in delivering top-tier service to our customers by expertly installing, servicing, and starting up a wide range of HVAC systems. From first-time installations to diagnosing and repairing complex issues, you’ll be the go-to problem solver our customers count on.

Essential Duties and Responsibilities:

• Service, Troubleshooting & Optimization – Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine-tune system performance for energy efficiency and reliability.
• Customer Relationship Management – Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support.
• Communication & Documentation – Coordinate with internal teams to ensure efficient scheduling and follow-up. Accurately complete service reports, work orders, and related documentation in a timely manner.
• Training & Mentorship – Stay up to date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field.
• Safety & Compliance – Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
• Emergency Response – Participate in the on-call rotation to provide after-hours support for urgent service needs.
• Other Duties as Assigned – Contribute to the team and company by stepping in where needed.

Competencies:

• Technical Expertise & Problem Solving – Applies in-depth knowledge of commercial HVAC systems, tools, and technologies to troubleshoot issues and implement effective solutions. Maintains strong attention to detail and follows through on complex service tasks.
• Customer & Team Engagement – Builds trust and maintains positive relationships with customers through clear, professional communication and consistent service. Collaborates well with peers, dispatch, and management to support team goals.
• Time & Task Management – Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls and work environments.
• Adaptability & Continuous Learning – Responds well to changing job demands and field conditions. Actively participates in training and embraces new tools, technologies, and methods to stay current in the trade.

Experience & Requirements:

• 3–5 years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment.
• EPA Universal Certification required; OEM-specific training or certifications preferred.
• Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics.
• Strong communication and customer service skills with a professional, team-focused mindset.
• Valid driver’s license with clean driving record; able to pass a background check and drug screening.
• Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces.
• Willingness to participate in an on-call rotation for emergency service coverage.

Additional Role Highlights :

• Competitive pay : $40-$55 an hour or more based on experience, plus, overtime and quarterly bonus opportunities
• Company provides a laptop, cellphone, tools, and more!
• On-site training facility so you can improve your skillset! We are proud to have our own on-site training facility so you can be ever-expanding your skillset. Plus, you’ll have access to factory and online training courses. We will be dedicated to investing in you and improving your skills.
• Advancement and pay increases : We are growing and believes in promoting from within. You will have annual reviews where you will have opportunities to advance and increase your pay!
• Desirable daytime Monday – Friday schedule with occasional overtime opportunities available on weekends and evenings. You will be on-call once every three months.
• Work on a wide variety of equipment and never get bored! We are proud to serve a robust clientele, and you will be exposed to many kinds of equipment.

Benefits:

We offer a competitive and comprehensive benefits package, including:

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Professional Development – Ongoing training opportunities and support for continuing education.
• Company Perks – Uniforms, vehicle and phone (as applicable), and a supportive team environment that values your expertise.

AIR Control Concepts is an Equal Opportunity Employer.