Patient Navigator Specialist/Lead

JOB DESCRIPTION

Work Schedule

Environmental Conditions

Job Description

Patient Navigator Specialist/Lead

Are you passionate about helping patients access innovative clinical research opportunities? As a Patient Navigator Specialist or Lead, you will play a critical role in connecting patients, research sites, and study teams to support successful clinical trial enrollment and engagement. This highly collaborative position combines patient advocacy, relationship management, and operational excellence to help ensure studies are delivered on time, within budget, and to the highest quality standards.

In this role, you will serve as a trusted partner to both patients and investigative sites, supporting the implementation and execution of digital recruitment and engagement strategies that drive clinical trial success. You will leverage strong communication skills, problem-solving abilities, and a patient-centric mindset to enhance the participant experience while supporting study milestones.

Open remotely to qualified candidates in Pennsylvania PA

Key Responsibilities:

• Champion and communicate the value of patient recruitment and engagement campaigns to sites and patients, fostering participation and study success.
• Support the implementation of digital screening and engagement strategies to optimize patient recruitment and retention.
• Build and maintain strong relationships with investigative sites through proactive communication, ongoing support, and performance-focused partnerships.
• Serve as a primary point of contact for site and patient inquiries, providing timely resolution and escalating concerns when appropriate.
• Collaborate cross-functionally with internal teams, sponsors, vendors, and external partners to support project objectives and milestone achievement.
• Assist with the development, review, and quality control of patient-facing and site-facing materials to ensure consistency, compliance, and effectiveness.
• Coordinate regulatory requirements, approval processes, and project documentation using various systems and tools.
• Monitor project progress, site performance, and patient engagement metrics, providing proactive updates and recommendations to stakeholders.
• Support vendor oversight activities, including performance monitoring and feedback management.

What You'll Bring

• Strong communication and relationship-building skills with a patient-first approach.
• Strong background with clinical patient recruitment activities.
• Ability to manage multiple priorities in a fast-paced, collaborative environment.
• Excellent organizational skills and attention to detail.
• Problem-solving mindset with the ability to identify risks and implement solutions.
• Experience working with cross-functional teams and external stakeholders.
• Passion for improving patient access to clinical research and advancing healthcare innovation.

What you need :

• Bachelors degree in Health Sciences or equivalent and relevant formal academic / vocational qualification
• Previous patient recruitment experience that provides the knowledge, skills, and abilities to perform the job (comparable to 3+ years).
• Experience conducting patient pre-screening and eligibility sessions.
• Excellent planning and organizational skills to enable effective prioritization of workload.
• Solid interpersonal and problem-solving skills to promote teamwork in a multicultural matrix organization.
• Proven ability to work in high pressured situations.
• Strong judgment, decision making, escalation, and risk management skills.
• Strong oral and written communication skills, including English language proficiency.
• Provides excellent customer service and fosters collaboration among internal and external stakeholders.
• In some cases, an equivalency, consisting of appropriate education, training, and/or directly related experience will be considered sufficient for an individual to meet the requirements of the role.

At Thermo Fisher Scientific, we are committed to fostering a healthy and harmonious workplace for our employees. We understand the importance of creating an environment that allows individuals to excel. Please see below for the required qualifications for this position, which also includes the possibility of equivalent experience:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and managing multiple projects or activities.
• May require as-needed travel (0-20%).

Location: Remote Pennsylvania US. Relocation assistance is NOT provided.

*Must be legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check, which includes a drug screening.

SALARIED
The annual salary range estimated for this position in North Carolina is $65,000 - $80,000 USD. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.