Plumbing Service Technician

Job Description

Job Description

For nearly 30 years, Bob Means Plumbing has provided high quality, comprehensive, and professional plumbing services to residential and commercial customers. Our family-run plumbing company is growing rapidly and we are currently seeking an experienced Plumber to join our team!

Job Goal:

The Service Technician provides service and customer support during customer visits or dispatches. He or she installs, repairs, and maintains pipes for carrying water, sewage, gas, and other liquids to or from residential and commercial facilities. They also manage all on site installation, repair, maintenance, and test tasks associated with plumbing systems, fixtures, and appliances. Service Technicians are the face of Bob Means Plumbing within the community.

Full Time | $28 - $35 per hour

Essential Duties and Responsibilities:

• Represent Bob Means Plumbing in a professional manner.
• Coordinate with the office administrator on daily service activities.
• Troubleshoot and resolve customer issues.
• Provide accurate estimates for work needed, and work within the provided estimate.
• Installation or conversion of fixtures and appliances including, but not limited to;
• Gas or electric water heaters (standard tank or tankless)
• Hydronic heat components
• Tubs and showers
• Sinks and faucets
• Toilets
• Appliances (stove, dishwasher, refrigerator, washer/dryer, etc.)
• Accurately report material and time for assigned service activities.
• Order materials and supplies within parameters set by our material management policies.
• Receive, inspect, and verify all deliveries.
• Assume overall responsibility for maintaining a clean, safe project site.
• Communicate with customers; Answer their questions and ensure expectations.
• Strive for zero call-back project completion.

Required Skills:

• Communicate effectively with customers, managers, and colleagues.
• Attention to detail ensuring that all projects meet quality standards.
• Outstanding problem solving and critical thinking abilities.
• Autonomous/Independent ; can work with little direction.
• Excellent organization and time-management skills.
• Flexible/Adaptable; able to shift direction quickly.
• Enjoys working with customers.
• Must possess the ability to learn relevant computer software programs as required by assigned tasks.

Education/Experience:

• Proven experience in residential and commercial service plumbing.
• Understanding of construction procedures and material management.
• Familiarity with quality, health, and safety standards.
• Familiarity with “field service management systems” is preferred.

Work Environment:

• Functions primarily in a job-site environment.
• Work requires the ability to sit and stand throughout the day.
• Position requires the use of fingers, hands, and arms on a consistent basis for plumbing and physical labor work.
• Position requires the ability to talk and hear.
• The Service Technician must occasionally lift up to 75 pounds.

Benefits:

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with up to a company match.
• Company paid life insurance and short-term disability.
• Annual clothing allowance.
• Annual tool allowance.
• Paid time off.
• 8 Paid Holidays.

Experienced and qualified individuals are encouraged to apply and become part of the Bob Means Family!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) Match
  
• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tools provided
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Plumbing: 5 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person