Director of SaaS Platform Operations

Allocore powers the leading government loans, grants, and fraud prevention programs with a unified cloud-based platform built for efficiency and security. Our advanced solutions power the largest and most complex government loan and grant programs, streamlining workflows and integrating proven technologies to handle high-volume financial processes with speed and precision. Every day, we’re enabling government agencies to deliver critical financial resources to those who need them most—quickly and efficiently. At Allocore, our culture is built on three core values— Urgency, Collaboration, and Commitment —which shape how we work, innovate, and support one another. Joining Allocore means being part of a mission-driven team that values innovation, collaboration, and a commitment to excellence. If you thrive in high-pressure environments where urgency meets creativity and where every challenge is an opportunity to create impact, then continue reading....

Allocore seeks a highly experienced Director of Platform Operations who will both lead and actively execute enterprise-wide code deployments, major releases, and hotfixes. This is a hands-on role where the Director will directly contribute to deployment activities, reviews, and release coordination, while guiding a global team to deliver with consistency and precision.

In addition to setting direction, this leader will work side-by-side with the team—troubleshooting issues, refining deployment processes, and partnering closely with Cloud and Data teams to ensure secure, reliable, and efficient operations. The Director will mentor team members through active involvement in day-to-day work, raising the bar for execution and operational excellence.

During production incidents or outages, this individual will step in as both a technical leader and contributor—driving real-time resolution efforts, coordinating across teams, and delivering clear, timely updates to stakeholders until issues are fully resolved.

Responsibilities:

• Lead the assurance and reliability strategy for all SaaS platforms, driving uptime targets (e.g., 99.9%+ SLA) and ensuring rapid incident response and recovery.
• Establish and mature incident, problem, and change management processes aligned with ITIL and SRE best practices to minimize service disruption.
• Implement and optimize observability frameworks (e.g., Datadog, Splunk) and drive automation of detection, alerting, and remediation workflows.
• Partner with Engineering, DevOps, QA, and Customer Support teams to ensure seamless releases, efficient rollback mechanisms, and proactive issue identification.
• Define and enforce operational standards, SLAs, and KPIs; drive continuous service improvement and risk mitigation strategies.
• Analyze system performance data to identify trends, bottlenecks, and opportunities for architectural and process improvement.
• Oversee go-live readiness reviews, validation of release packages, and post-deployment verification to ensure production stability.
• Build and lead a high-performing production assurance team; develop talent in reliability engineering, automation, and operational excellence.
• Evaluate, select, and manage third-party tools and service providers supporting production monitoring, incident response, and root cause analysis.
• Champion a culture of promoting collaboration, continuous improvement, and proactive problem-solving.

Requirements:

• Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent experience.
• 8+ years of experience in IT Operations with at least 3 years in a leadership role.
• Proven track record in managing global technical teams and overseeing enterprise-scale deployment
• Demonstrated experience leading through production incidents and outages, including communication and stakeholder management.
• Strong problem-solving and analytical skills with the ability to anticipate and mitigate risks. • Excellent communication skills, able to translate complex technical information into clear updates for executives and non-technical stakeholders.
• Experience working in regulated industries or environments with strong security and compliance requirements preferred
• Excellent communication and leadership skills.
• Ability to work effectively in a fast-paced, collaborative environment.
• Ability to obtain and maintain government clearance (applicants must be U.S. citizens).

Nice to Have:

• Experience with cloud platforms (e.g., AWS, Google Cloud, Azure).
• Familiarity with DevOps practices and tools (e.g., Docker, Kubernetes, CI/CD pipelines).
• Contributions to open-source projects or a strong presence in the developer community.
• Previous experience in the fintech industry, with an understanding of financial systems & regulations.
• Live in the Mechanicsburg/Harrisburg, PA area, as this is a hybrid role.

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive health plans to choose from. FREE dental. FREE vision insurance plans
• Flexible work hours and hybrid work options
• Unlimited PTO and company holidays
• Collaborative and inclusive work environment with a diverse team
• Company-sponsored events and team outings

What to Expect:
Step 1 - Apply. It only takes a few minutes!
Step 2 - HR Phone Screen. If your application is a good match, you'll hear from one of our recruiters about setting up a phone screen.
Step 3 - Interview(s). Now's your chance to learn about the job, show us who you are, share why you would be a great addition to the team, and determine if Allocore is the place for you.
Step 4: Decision. The team will discuss - if it's a good fit for us and you, we'll make it official!

Candidates selected for a conditional offer of employment will be subject to a background check. A criminal conviction does not automatically disqualify a candidate from consideration; results are evaluated in accordance with applicable laws and job relevance.

If you're ready to take your career to the next level and be part of a team that values creativity and innovation, apply now! We can't wait to meet you and see how you'll contribute to our success.

Allocore is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate our employees' unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Texting Privacy Policy and Information:

• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• OPT out at any time by texting "Stop".