Assistant Branch Manager (Allentown)
People First is looking for a floating Assistant Branch Manager to join the Retail Team! This individual will support the Branch and Senior Branch Manager with the overall successful operation of the retail branch office, including leading the sales, service, and operational functions. Ensures established policies and procedures are followed. Responsible to serve, satisfy, and offer a full range of services to the credit union members and prospective members. Ensures members are promptly and professionally served. Assists in training, directing, and supervising branch staff.
Essential Duties and Responsibilities:
- Fills in as Branch Manager, when needed.
- Develops a sales and quality service culture throughout the branch by acting as a coach and team leader to improve performance, instill a positive attitude, and motivate branch employees.
- Conduct one-on-one coaching sessions and observations with all team members, providing feedback to ensure they meet expectations and are on target to meet assigned goals.
- Assumes responsibility for maintaining operations efficiency and proper cash controls.
- Performs security routines, including opening and closing branch office and vault. Ensures branch building, grounds and equipment are well maintained.
- Effectively supervises branch staff, ensuring optimal performance.
- Ensures that the branch office is properly staffed and that the staff is adequately trained with respect to product knowledge and sales/referral techniques.
- Assumes responsibility for establishing and maintaining effective, professional business relations with members.
- Fills in and performs Teller and Member Relations Associates duties, as needed.
- Community engagement.
Benefits:
- Excellent medical, dental, and vision plans
- Health reimbursement account
- Flexible Spending and Dependent Care Accounts
- Group Term Life Insurance
- Short-Term and Long-Term Disability
- Paid time off
- 401 (k) Plan with company match
PI5fce4183ca1f-38003-39922903
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