LICENSED CUSTOMER SERVICE REPRESENTATIVE

Job Description

Job Description

Join D'Alesio-Trettel Insurance Services Inc, a vibrant, community-focused insurance agency located in Washington, Pennsylvania. We are seeking a passionate and dedicated Licensed Customer Service Representative to join our local team. At D'Alesio-Trettel Insurance Services Inc, we prioritize building strong relationships with our clients, and your role will be central to maintaining and enhancing this commitment. As a Licensed Customer Service Representative, you will be crucial in ensuring customer satisfaction through personalized service and industry knowledge. If you thrive in a dynamic, people-oriented environment and are eager to be part of a professional team that values positive working relationships, we welcome you to join us in offering top-tier service. With a friendly and inviting atmosphere, D'Alesio-Trettel is a great place to grow your career.

Mon-Fri Schedule

Evenings Off

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Customer Interaction: Engage warmly with clients to understand their insurance inquiries and provide effective solutions.

Policy Management: Assist clients in managing their insurance policies, including updates and renewals.

Problem Solving: Address and resolve customer issues promptly and professionally.

Relationship Building: Develop and maintain strong, trusting relationships with our clients to ensure their continued satisfaction and loyalty.

Compliance: Ensure that all client interactions comply with industry regulations and company policies.

Continuous Improvement: Stay informed about the latest insurance products to provide the best service possible.

Licensing: Active insurance license in the state of Pennsylvania is mandatory.

Experience: At least 2 years of experience in a customer service role, preferably in the insurance sector.

Customer Service Skills: Excellent interpersonal skills with a proven ability to provide exceptional customer service and resolve issues efficiently.

Communication: Strong verbal and written communication skills to interact clearly and effectively with clients.

Problem-Solving: Ability to assess and address client needs and concerns promptly and accurately.

Attention to Detail: Keen attention to detail to accurately update and manage client records and documentation.

Adaptability: Capability to adapt and thrive in a dynamic and fast-paced environment.

Teamwork: Strong collaborative skills to work effectively with fellow team members.

Technical Skills: Proficient in using customer service software and other related tools.