Help Desk Support

Job Description

Job Description

Come Join Us at SPIN!

We Are Currently Seeking Direct Support Professionals Who Are Able to Provide a Life of Possibilities.

Did you know that our benefits start immediately after your completion of training?

Did you know that we pay we also pay 10% premium pay for weekend shifts beginning on Friday 4pm-12am?

A day in the life of the Help Desk Support:

• Troubleshoots and resolves hardware and software problems for all components of the SPIN network.
• Maintain and troubleshoot technology for SPIN residential homes and communicate with vendors to support internet, phone, and TV services.
• Provides ongoing support organization wide ensuring timely, accurate, and responsive solutions to customer issues, utilizing Help Desk Ticket Tracking System.
• Leads the charge for onboarding and offboarding of all SPIN employees on the SPIN Network and for 3rd party solutions.
• Supports all SPIN employee wireless device needs including programming within MDM solution, setup and distribution of new devices, swapping out malfunctioned devices, and transferring services between employees.

The tools you need:

• An Associates or Bachelor’s degree in Computer Science or related field
• A Strong knowledge of computers systems, hardware, and software
• Excellent organizational and time management skills
• High-level communication skills are a must! You will interact with employees via in person interaction, virtual meetings, phone calls and email.
• Good problem-solving, analytical, and team-working skills
• Valid driver’s license, own vehicle and insurance

SPIN Offers Benefits to Their Employees Who Work 30+ Hours. These Benefits Include:

• Full medical benefits only $5 per pay – free Dental & Vision coverage
• 40 hour employees earn 3 weeks PTO in their first year
• 1 cultural holiday of your choice on us
• Tuition Reimbursement, Health Reimbursement Account & Childcare Discount
• Retirement plan with biannual employer match
• Up to $500 yearly in Wellness plan rewards
• Longevity & referral bonuses and much more!

SPIN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. SPIN does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.