Systems Support Specialist

Overview:

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality. This position is based in Enola, PA, preferring candidates who can work from the office 2-3 days a week. However we are open to discuss a fully remote schedule.

Responsibilities:

The Systems Support Specialist provides technical and administrative support across HR information systems (HRIS) and learning systems. This role supports data entry and system maintenance, assists with reporting and analysis, and helps coordinate training logistics and user support. Working closely with both the HRIS and Learning teams, this role ensures data integrity, smooth system functionality, and consistent user experience for internal stakeholders.
Key responsibilities include but are not limited to:
• Support data entry, user account setup, and maintenance in HR systems, including the Human Resources Information System (HRIS) and Learning Management System (LMS)
• Assist in generating standard and custom reports, preparing dashboards, and reviewing data for accuracy and trends.
• Provide technical and administrative support for training assignments, completions, and tracking within the LMS.
• Help create and distribute training surveys and analyze basic feedback data to support program improvements.
• Maintain system documentation, job aids, and standard operating procedures in collaboration with senior team members.


SKILLS
• Familiarity with PCs and applicable software
• Excellent verbal and written communication skills
• High attention to detail
• Ability to read, analyze, and interpret general business information
• Ability to effectively present business information and respond to questions from groups of managers, employees, and others
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists


COMPETENCIES
• Accountability and self-management
• Communication
• Effective knowledge
• Innovation and problem-solving
• Teamwork and leadership


WORKING CONDITIONS/PHYSICAL DEMANDS
• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

#LI-BS1

#IND100

Qualifications:

0-1 years of related experience

Education Level: General and business knowledge equivalent to a bachelor's degree Certifications: Industry certifications SHRM-CP, SHRM-SCP preferred Compensation Overview:

We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.

The minimum salary for this position is: $22.59/hr About Us:

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE> me. To be sure you align with our company mission, vision, values and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.
Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Join a company that grows with you – personally and professionally

Equal Opportunity Employer:

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.