Collision Center Estimator

Job Description

Job Description

Job Summary
We are seeking a dynamic and detail-oriented Collision Estimator to join our automotive service team. In this role, you will be the key point of contact for customers and insurance adjusters, accurately assessing vehicle damage and creating precise repair estimates. Your expertise will help streamline the repair process, ensure customer satisfaction, and uphold the highest standards of automotive repair. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for automotive diagnostics and repair, this is the perfect opportunity to advance your career in the automotive industry.

Responsibilities

• Conduct thorough inspections of damaged vehicles to evaluate collision impact and mechanical issues.
• Prepare detailed, accurate auto estimates using industry-standard estimating software.
• Communicate effectively with customers, explaining repair procedures, costs, and timelines to ensure transparency.
• Collaborate with technicians, parts departments, and insurance companies to facilitate smooth workflow and timely repairs.
• Assist in upselling additional services such as alignments, oil changes, brake repairs, or suspension work to maximize shop revenue.
• Maintain comprehensive records of all estimates, repair orders, and customer interactions for accountability.
• Stay current on automotive repair techniques, industry standards, and insurance requirements to provide expert guidance.

Requirements

• Proven dealership or auto service management experience with a strong background in auto estimating and collision repairs.
• Extensive knowledge of automotive diagnostics, mechanical systems, and vehicle maintenance procedures including transmissions, oil changes, brake repairs, and alignments.
• Hands-on mechanic experience or familiarity with automotive repair processes such as auto body work, suspension systems, shocks & struts, tire service, diesel engine repair, air brake systems, and shocks & struts.
• Excellent customer service skills with the ability to communicate technical information clearly and professionally.
• Demonstrated ability in auto estimating software and service writing; familiarity with auto sales is a plus.
• Strong mechanical knowledge across various vehicle systems including transmissions, suspensions, brakes, tires, and diesel engines.
• Ability to handle cash transactions accurately when necessary; experience with insurance claims processing is preferred.
• Valid driver’s license with a clean driving record; dealership experience is highly desirable. Join our team if you’re passionate about delivering exceptional automotive service while helping customers get back on the road safely! We value energetic professionals eager to grow their careers in a vibrant environment dedicated to excellence in vehicle repair and customer satisfaction.

Welcome to Rob’s of Bristol, PA — originally started as a towing service, but it has grown into a trusted name in automotive care, collision repair, heavy-duty repair, and hauling for over 45 years. Family owned and operated, with more than 300 employees. Rob’s owes its loyal customers and community support for its long-standing success. Built on honesty, experience, and a commitment to quality, we take pride in offering dependable service at a fair price, ensuring each job is done right and on time. At Rob’s, we’re driven by quality, backed by trust, and motivated by the relationships we’ve built along the way.

Company Description

Welcome to Rob’s of Bristol, PA — originally started as a towing service, but it has grown into a trusted name in automotive care, collision repair, heavy-duty repair, and hauling for over 45 years. Family owned and operated, with more than 300 employees. Rob’s owes its loyal customers and community support for its long-standing success. Built on honesty, experience, and a commitment to quality, we take pride in offering dependable service at a fair price, ensuring each job is done right and on time. At Rob’s, we’re driven by quality, backed by trust, and motivated by the relationships we’ve built along the way.