Senior Field Service Technician

Job Description

Job Description

Description:

POSITION TITLE: Senior Field Service Technician

DIVISION: All

REPORTS TO: Technical Services Manager

DIRECT REPORTS: None

LOCATION:

JOB SUMMARY

The Senior Field Service Technician will be responsible for supporting our customers with installation of new and used machinery. He/she will be responsible for supporting any maintenance and repair after installation as well as support during trade shows as needed to support the development of our customer relationships.

PRINCIPAL ACCOUNTABILITIES

• Installation of New & Used Machinery
• Start-up & commissioning of newly installed machinery.
• Troubleshoot electrical, hydraulic, pneumatic & mechanical systems, used to control modern machinery and associated equipment.
• Repair & maintenance on machinery and associated equipment.
• Demonstrate and teach operators how to set-up, program and operate newly purchased machinery.
• Set-up equipment for trade shows, in house & off site.
• Working in house at times, loading, unloading & repairing stock equipment.
• Responsible for handling the following skill areas effectively as needed:
• Electrical:
• Control Circuit Troubleshooting.
• Diagnose Component Failures, Motors, Coils, Fuses, etc.
• Control Wiring, Interfacing Auxiliary Equipment & Devices.
• Machine Shop:
• Layout, Drilling & Tapping of threaded holes.
• Using Precision Measuring Instruments, Calibers, Micrometers, Dial Indicators, etc.
• Mechanical:
• Assembly & Alignments.
• Diagnose Mechanical Problems, Unusual Noises.
• Hydraulic:
• Troubleshooting Hydraulic Problems.
• Adjust Hydraulic Systems, Pressures, Flows, etc.
• Millwright:
• Precision Leveling & Shimming.
• Operate a Fork Truck, Operate an Overhead Crane, Basic Rigging.
• Other duties as assigned.

EXPERIENCE AND QUALIFICATIONS

• Associate’s degree or technical degree preferred
• 5-7 years of experience preferred
• Experience with training employees
• Prior experience working in a role with exhibited knowledge in electrical, mechanical, hydraulic and fabrication skills
• Must have a valid driver’s license with clean driving record
• Must be able to travel frequently, overnight stays will be necessary
• Good communication & ability to deal with a range of style and behaviors in a tactful, pleasant and professional manner
• Basic computer skills in Outlook and Microsoft Office
• Strong problem solving and troubleshooting experience
• Work under pressure and prioritize tasks to meet deadlines with minimal supervision

PHYSICAL REQUIREMENTS

• Driving or flying to customer sites
• Long periods of standing, kneeling, and bending to work on equipment
• Ability to lift up to 50lbs periodically
• Ability to push/pull
• Ability to focus and plan trips across various locations