General Manager

Job Description

Job Description

A Hotel Manager oversees all aspects of a hotel's operations, ensuring smooth daily functioning, guest satisfaction, and financial performance. They are responsible for managing staff, handling finances, implementing marketing strategies, and maintaining the physical property. Essentially, they ensure the hotel runs efficiently and profitably while providing a positive experience for guests.

Key Responsibilities:

• Staff Management:

  Hiring, training, supervising, and evaluating hotel staff, fostering a positive work environment.

• Guest Services:

  Ensuring guest satisfaction through excellent service, addressing complaints, and resolving issues promptly and professionally.

• Financial Management:

  Developing and managing budgets, forecasting revenue, monitoring expenses, and ensuring profitability.

• Marketing & Sales:

  Collaborating with sales teams to implement marketing strategies, manage promotions, and maximize occupancy rates.

• Compliance:

  Ensuring the hotel adheres to health, safety, and legal regulations, as well as company policies.

• Maintenance & Facilities:

  Overseeing the upkeep of the hotel property, coordinating maintenance work, and ensuring a clean and safe environment.

• Reporting & Analysis:

  Preparing performance reports, analyzing data, and presenting findings to management.

• Operations Management:

  Overseeing front desk, housekeeping, food and beverage, maintenance, and other departments.

Skills & Qualifications:

• Strong leadership, communication, and interpersonal skills.

• Proven experience in hotel management or a similar role.

• Excellent problem-solving and decision-making abilities.

• Proficiency in financial management and budgeting.

• Ability to motivate and manage a team effectively.

• Knowledge of hotel operations and industry standards.

• Ability to handle stressful situations and work in a fast-paced environment.