VP Group Account Director

About Klick Health

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And were still growing fast even after two decades. What does that mean for you As Klick experiences exponential growth year-over-year so do the people who help make it happen. Because were constantly evolving and changing we invest in talent early and often to develop future leaders at all levels. Were one of the countrys Top 10 Great Workplaces 10 Most Inspiring Cultures Best Workplace for Innovators Best Managed and Fastest Growing. We know that career paths are seldom simple and straightforward. And thats an asset. If you feel like youd be a good fit for this role we encourage you to apply and take the first steps to starting your career journey at Klick!

Job Description

Klick Health is in pursuit of a Client Service Lead for our client services team. This seasoned professional will be spearheading a team of client service experts as well as orchestrating the management of a diverse portfolio of accounts and brands.

In this elevated role you will be at the helm of cultivating and nurturing senior-level client relationships. Demonstrating a knack for identifying untapped client opportunities and offering strategic counsel you will be responsible for fostering the organic growth of these accounts. Your leadership will be instrumental in ensuring our continued excellence in client service and strategic partnerships.

We believe in autonomy meaning youll be running your own business and responsible for your team which is why we need someone who is a disciplined self-starter with the ability to work independently. The appropriate candidate for this role should be comfortable taking educated risks and confident in their ability to make decisions. To do so we will give you the tools you need to succeed and work collaboratively with you to ensure your strengths are optimized. Youll have an amazing support system working with you and standing beside you at all times.

Management and Execution:

• P&L responsibility for assigned clients
• Responsible for discovering and managing opportunity and/or risk related to portfolio
• Manage and work to exceed client expectations
• Act as the client ambassador within Klick.
• Monitor project execution to ensure success and that projects comply with regulatory requirements
• Lead cross-functional teams in delivering programs across multiple channels and managing opportunities and risks across the portfolio.
• Understand the industry vertical regulatory and political environments and industry pressures -
• Relentlessly develop roadmaps for clients to identify and leverage ongoing opportunities for their success
• Articulate clients brand vision and objectives to the team to design initiatives to drive clients business forward - Work with the other client vendor partners for mutual success
• Ensure all communications reflect the Klick Health standards and assist in developing a positive client experience
• Understand clients business industry competitors key drivers environment etc.
• Relentlessly work to identify opportunities to bring value to our clients businesses
• Articulate clients brand objectives and ensure they are incorporated into recommendations
• Lead the development of the account plan for each client
• Strong presentation and communication skills is a must
• An understanding of marketing communications and regulations of the pharmaceutical/healthcare industry in the US

Experience:

• 12 years of client services experience in the advertising industry
• 5 Years of pharmaceutical/healthcare advertising experience
• Comfortable managing 12M in scope of business
• Digital and TV production is a must
• Experience overseeing clients and brands or managing one large piece of business
• Proven ability to build strong relationships with senior-level clients
• Proven ability to grow client business
• Ability to manage nurture and grow a team of client service professionals
• Ability to identify business changes in order to allocate resources effectively.
• Identifying client business objectives and account planning
• Set up lead and run client meetings provide follow-up and recap notes
• Strong financial acumen forecasting and budget planning
• In partnership with Project Management review and create scopes of work
• Client Feedback: Gaining clarity on changes/markups and communicating back to internal teams effectively.
• Strong presentation and communication skills are a must
• An understanding of marketing communications and regulations of the pharmaceutical/healthcare industry in the US
• Comfort and enthusiasm for integrating AI into your work
• University degree required MBA preferred

Position Requirements:

• Travel: As need travel to client mainly in the US and Canada
• Valid passport is required
• Hybrid work environment two days a week in the office required

Thanks for reading and we look forward to hearing from you!

#LI-AS1 #LI-Hybrid

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience skills and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions accessibility needs or concerns about the use of this tool please contact us.

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds perspectives and skills. We strongly encourage members of historically underrepresented communities to apply including Black people Indigenous peoples and other people of color people with disabilities people from gender and sexually diverse communities and people with intersectional identities.

Were also committed to developing an inclusive barrier-free recruitment process and work environment. Should you require any accommodation please contact us at emailprotected and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Required Experience:

Exec