Concierge Business Operations Manager/Director

Are you a growth driven leader who thrives in a structured yet people-focused environment? Do you enjoy empowering teams, engaging with the community, and ensuring smooth day-to-day operations? If so, we’d love to meet you!

Our concierge medical practice is dedicated to providing a premium, personalized experience for our patients. We’re seeking a Business Operations Manager / Director who combines leadership, organization, and a people-first mindset to help us deliver care that is a difference maker in the world of prevention and longevity medicine

Who You Are

· No medical experience required — your leadership, organizational skills, and customer service mentality are what matter most.

· Customer-oriented, committed to providing a next level experience for patients and guests.

· An experienced leader who has successfully grown an organization

· Comfortable with marketing and social media , using them to engage and connect with the community.

· Confident and proactive — you will be empowered to take charge.

· A natural teacher and mentor who empowers team to support patients.

· Growth-driven, looking for meaningful work rather than just a job.

Key Responsibilities

Business & Financial Management

· Co-create and manage the business plan, including pricing structures and service offerings.

· Oversee vendor contracts and relationships.

· Collaborate with business owner to establish budget, membership with a clear value proposition for patients.

· No insurance billing responsibilities — enjoy a streamlined, patient-focused environment.

Patient Experience & Retention

· Champion a patient-first culture , ensuring a consistently high level of service.

· Manage patient enrollment and retention strategies.

· Identify opportunities to enhance patient services and wellness offerings.

Team & Operations Management

· Supervise, hire, and train employees.

· Ensure smooth daily operations and implement efficiency improvements.

· Oversee scheduling for team and physicians.

Marketing & Strategic Growth

· Develop and execute marketing strategies, including social media, community outreach, and events.

· Conduct market analysis to refine services and attract new members.

· Partner with physicians on growth initiatives and business expansion.

Why Join Us?

We offer a competitive and thoughtfully designed package that reflects the value we place on our team:

Compensation

· Base salary: $70,000 – $85,000 annually (commensurate with experience).

· Success driven, lucrative additional compensation may include:

o Commission

o Profit sharing

· Full-time position (40 hours/week), with potential flexibility for partial remote work.

· Compensation review at 90 days, 6 months, and annually to ensure growth and alignment.

Benefits

· 401(k) retirement plan with up to 4.5% employer match .

· Health insurance coverage or a $250/month stipend if coverage is declined.

· Paid Time Off (PTO) to support work-life balance.

Our Concierge Difference

Unlike traditional medical practices, this role emphasizes premium patient experience, as well as operational excellence. Although concierge is our business model, our prevention and longevity centric medical model separates us from traditional concierge practices.

It’s a unique opportunity to bring together leadership, customer service, and strategic thinking in a healthcare setting that values quality and connection. We are committed to upholding our vision for our patients and most importantly for ourselves to “Live Long and Live Well.”

To Apply: Please send your resume and a short cover letter to [email protected].

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person