Customer Care Representative

At Empire Management, we believe that providing outstanding customer service is essential to our success. We are dedicated to providing all of our customers with products and services that enhance their everyday lives. We are looking for a dedicated individual to join our Customer Care Representative team.

As part of our Customer Care Representative team, you will be the primary point of contact for our customers. You will be responsible for identifying customer’s questions and concerns and ensuring a positive customer experience. The ideal candidate for this position is someone who is results-driven and has outstanding interpersonal and communication skills.

Customer Care Representative Responsibilities:

• Promote products and services by directly interacting with customers and build value based on customers' wants and needs
• Serve as the primary point of contact for customers, actively identifying any issues or concerns and providing solutions in a professional manner
• Stay up to date on product details, services, and promotions to effectively communicate value and benefits to customers
• Collaborate with the sales and marketing team and other Customer Care Representative team members to enhance customer service skills and contribute to sales and marketing campaigns that aim to drive improved sales performance
• Maintain record of sales transactions to track sales performance and customer satisfaction to build customer loyalty

Customer Care Representative Qualifications:

• Prior experience in sales, customer service, or related field
• Ability to maintain professionalism in high-stress situations
• Excellent verbal communication and interpersonal skills
• Strong time management skills
• Have reliable transportation to the local office