Director of Guest Services

Wurzak Hotel Group is looking for an experienced and dynamic Director of Guest Services to lead the Front Office operations at our gorgeous property, Sheraton Valley Forge. This individual will oversee front desk, guest services, reservations, and bell services to ensure exceptional guest experiences, smooth operations, and achievement of departmental goals. This position requires a hands-on leader with strong hotel management experience who can inspire and manage a team, maintain operational excellence, and ensure compliance with brand standards and company policies. The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. Essential Functions * Direct daily operations of the Front Office, including front desk, guest services, reservations, and bell staff * Hire, train, schedule, and evaluate front office team members * Oversee guest check-in/check-out processes, ensuring quality service and adherence to brand standards * Ensure accurate room status communication, group information updates, and credit limit monitoring * Lead departmental budgeting and cost control; prepare reports and forecasts * Enforce cash handling, credit card, and security procedures * Monitor VIP guests and ensure special requests are fulfilled * Maintain strong working relationships with internal departments and external vendors * Review daily reports including night audit summaries, guest feedback, and staff shift logs * Ensure timely and professional delivery of messages, packages, and guest communications * Promote and uphold company policies, safety standards, and service excellence Qualifications The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. Education and Experience * Associate degree preferred * Minimum 3 years of hotel management experience (Front Office/Rooms Division required) * Proven leadership skills in training, team management, and maintaining high morale Skills: * Strong knowledge of front office systems, guest service protocols, and hotel operations * Excellent communication, organizational, and problem-solving abilities * Comfortable working in a fast-paced, guest-focused environment * Proficient in using hotel property management systems, POS, and standard office software * Ability to analyze reports, forecast performance, and manage budgets Compensation and Benefits

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

About WHG Wurzak Hotel Group (WHG) is a Philadelphia based owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long term relationships with our guests. WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies. Find out more about us on our website or click here to visit our Linkedin page! The company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.