Supervisor at Serendipity Shops-CNH

Job Description

Job Description

Serendipity Shops in Philadelphia, PA is looking for one supervisor to join our 9 person strong team. We are located on 8506 Germantown Ave.

Position:

Retail Supervisor(part/full time)

Approx. 30 Hours per Week

Job Summary:

Serendipity is a family owned brick and mortar store with online presences that provides those in and around the area a great shopping destination. We specialize in retail clothing(women's, men's, and kids), gifts, décor, and a one of a kind shopping experience! We are proud to say that we have become a staple for locals and travelers as the “go to place” for clothing and gifts alike. We are continually working to improve not only our company structure but the “Serendipity Experience”. As a supervisor in the Serendipity family you will not only be earning but learning valuable life and business skills. You will be controlling various aspects of a specific store and working closely with the manager on implementation of new procedures, sales goals, weekly analysis, and overall improvement of the sales team and store.

Responsibilities and Duties:

• Knowledge and experience performing all aspects of a sales associate position
• Working with and teaching(hands on) with floor associates on new company procedures(increase overall quality of work and customer experience)
• Work with/without managers in organization/display of merchandise
• Oversee that company policies are being performed (cleaning, trash removal, cash drawer counting, basic cleanliness of store, COVID 19 safety procedures)
• Communication of tasks and sales goals with other associates
• Organization
• Communication with management of area(s) of potential improvement and customer feedback(positive/negative)
• Assistance in implementation of inventory and sales tracking POS system
• Process incoming merchandise and backend inventory management
• Updates on customer requests, merchandise inventory monitoring(advanced notice when inventory is low or a transfer is required)
• Bank transactions/cash restock on schedule days
• Preparation of weekly analysis as to why and why not sales goals were attained(e.g. Poor weather/big event)

Requirements:

• Minimum of 3 years experience in the retail industry as a retail floor associate or customer service associate familiar with customer interaction, POS system utilization, and general retail skills.
• Minimum 1 year experience in a supervisory role, including managing/teaching others, meeting sales goals, working closely with management to implement improvements
• High school diploma or GED certificate and college degree recommended

Skills:

• Reliable/responsible
• Provide customers with a great shopping experience(which starts with you)
• Ability to stand, sit, kneel, crouch, reach for extend periods of time
• Excellent communication skills with customers and other team members
• Knowledge on complex math and logical reasoning
• Ability to make decisions in a fast paced environment
• Product and store development through observation and communication with managers
• Occasional climbing of a small ladder
• Able to work weekdays/weekends/holidays
• Able to frequently lift 25 lbs. And on occasional instances lift 45lbs.
• Work with your hands and senses to help organize store merchandise as directed
• Follow company policies
• Advanced Computer skills (POS program, word, excel, email, etc.)