Service Representative

Job Description

Job Description

Role Summary:

Our Service Representatives are the essential connection to our valued customers; they are responsible for servicing and growing an assigned territory while exceeding customer expectations with transparency & urgency.  Service Representatives also assist Account Executives in their territories to maximize the growth of the company.

In this role, you'll:

• Establish relationships with customers through scheduled service visits, while achieving your goal of upselling products & services to each business in your territory.
• Build a team environment with the Account Executives in your branch by sharing sales leads for new business opportunities.
• Be hands-on installing new products at customer locations as you educate them on the features and benefits Thompson Safety brings to their organization.
• Develop new skills through educational programs throughout the Company as well as vendor supported training.
• Achieve First Aid and CPR certification and in some states, obtain your Fire Extinguisher Inspection License.

At a minimum we'd like you to have:

• High School Diploma or GED.
• Experience in customer service and/or entry level sales.
• Ability to connect with customers and motivation to help them solve their first aid, safety & fire protection needs.
• Team player, willing to go above and beyond to achieve success with your location and the company overall.
• A valid driver's license and ability to pass a drug and background check.

It's preferred if you have:

• College degree.
• Basic understanding of OSHA standards.
• Strong ability to utilize technology to increase the customer experience.
• Adequate skills with Microsoft products like Outlook/Email, Teams, Excel.

You’ll love:

• Base salary, monthly commission, and quarterly bonuses.
• Cell phone stipend.
• Excellent medical, dental, vision & disability coverage.
• 401(k) program with employer match and immediate vesting!
• Paid Time-Off & Paid Holidays.
• On-the-job PAID training program & career advancement.

About Us:

At Thompson Safety, our mission is to disrupt the first aid, safety, and fire protection industry through better service, adopting today’s technology and consistently servicing our customers with a customer-centric attitude. As we continue to reach scale in our next chapter of growth, we are looking for ambitious employees to help drive our goal of becoming the first aid, safety, fire protection, and life safety service provider of choice in North America.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.