Host
Guest Greeting and Seating: Welcome guests with a friendly, professional demeanor, escort them to their tables, and provide menus to create a positive first impression.
Waitlist Coordination: Utilize OpenTable to manage waitlists, provide accurate wait-time estimates, communicate updates to guests, and maximize table turnover during busy service periods.
Seating and Server Rotation: Assign tables efficiently using OpenTable while balancing server sections to ensure an even workload and smooth restaurant operations.
Front-of-House Operations: Maintain a clean, organized, and welcoming host stand, entrance, waiting area, and menus while delivering exceptional customer service.
Reservation Support: Answer phone calls, assist with online bookings, confirm reservations, and resolve scheduling changes or guest inquiries promptly and professionally.
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