Service Manager - Lincoln University

Join our team as a Service Manager at Lincoln University where you will play a critical role in ensuring exceptional service delivery to students, faculty, and staff. This position involves overseeing front-of-house operations, staff supervision, customer satisfaction, and adherence to service standards. The Service Manager is instrumental in providing a positive dining experience for the community.

• Implement and uphold high standards of customer service, ensuring a positive dining experience for all patrons by maintaining a friendly, efficient, and customer-focused service environment.
• Oversee the training, scheduling, and performance of service staff, promoting teamwork, professionalism, and adherence to service protocols and standards.
• Ensure compliance with service guidelines, policies, and procedures, consistently monitoring service levels to maintain a high standard of quality and customer satisfaction.
• Address customer complaints and concerns promptly and effectively, demonstrating strong conflict resolution and problem-solving skills to maintain a positive dining environment.
• Collaborate with the kitchen and procurement teams to manage inventory related to service items, such as utensils, dishware, and condiments, ensuring adequate supply levels and minimizing waste.

• Bachelor's degree in hospitality management or related field (or equivalent experience).
• Proven experience in a supervisory role within the food service industry, preferably in a high-volume, customer-facing environment.
• Strong customer service and interpersonal skills, with a demonstrated ability to handle customer issues and complaints effectively.
• Excellent organizational and multitasking abilities to manage high-demand service periods effectively.
• Proficient in computer skills, including point-of-sale (POS) systems and Microsoft Office Suite.

Competitive Benefits:

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short- and Long-Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school.

Who We Are:

Lincoln University is a historically Black university located in Lincoln University, Pennsylvania, USA. Founded in 1854, it is one of the oldest HBCUs in the United States and holds a significant historical legacy in providing education to African American students. Lincoln University offers a diverse range of undergraduate and graduate programs, emphasizing academic excellence, research, and community service.

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more.

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.