Student Services Assistant
- Provide Financial Aid assistance: How to apply, status of financial aid including loans, refunds, scholarship and grants. Processing of completed documents to include inclusiveness of information and accuracy of content. Problem solving to identify and resolve inquiries.
- Provide Enrollment Services assistance; process add/drop/audit/withdrawal requests; provide information related to courses and college policies; Process transcript requests; complete any Enrollment forms as needed to include the processing of name and address changes and residency information. Issuance of student ids and parking permits. Completion and maintenance of spreadsheets and other documents to ensure accuracy and completion of processes. Processing of various Enrollment Services data and forms.
- Perform cashiering functions associated with tuition payments, transcript requests, payment plans, account receivable obligations and miscellaneous checks. Resolve student A/R account issues. Complete processing of cashier transactions to include reconciling, check imaging, create deposits and verify credit transactions daily.
- Performs related processing and other duties including assisting in other areas of Enrollment Services including the Welcome Desk, Switchboard or outreach to students.
- Perform other duties as assigned
- Welcome and check in New, Returning and Prospective students. Maintain the Student Success Center NSE, drop-in advising, advising appointment records. Help students utilize the Student Services Resource Center as needed. Process change of majors.
- Provide operational support to Student Success Center staff to include but not be limited to: Advisors, ESAs, FA staff, and other support services staff. Organize and assist student workers and new employees with the front desk procedures. Assist with registration events. Maintain office supplies and submit requests for additional supplies as needed. Send, receive, and distribute mail, e-mails, and telephone calls and monitor the Student Success Center email and voicemail.
- Maintain an awareness of schedules for Student Success Center employees. Monitor advising appointments and assist with rescheduling as needed. Provide basic answers to Student Services questions to incoming calls via Openscape phone software and direct calls to appropriate departments.
- Use of imaging system to link relevant documents to electronic student record.
- Maintain procedural documentation, materials and system access to effectively and accurately respond to inquiries.
- Identify need for and schedule appointments with advisors and financial aid staff to provide service to students.
- Assist Testing Center with coverage
- Provide support with placement testing, exemptions, and scheduling
- High School diploma or GED required with 3 years work related experience required OR
- Associate's degree may be preferred with 1 to 2 years work related experience required
- Proficiency in computer skills required
- Excellent communication, both written and oral required
- Specialized training in specific software or process may be required
- Customer service skills
- Problem-solving skills
- Ability to take initiative and work with minimal supervision
- Ability to multitask
- Attention to detail
- Ability to maintain confidentiality
- Ability to prioritize workload
- Ability to use some discretion and judgment
- Ability to work within a team-oriented setting
Recommended Jobs
Survey Grading Design Specialist
Job description: A well established and forward thinking engineering firm is seeking a Survey Grading Design Specialist to join its dynamic civil design team. This is an opportunity for a Civil …
Product Manager - Workplace Platforms - Analyst
Product Manager - Workplace Platforms - Analyst Wealth Management (WM) Platforms manages industry-leading platforms, across all WM channels and client segments, to provide a unified digital experi…
Retail Inventory Associate - Driver
External Job Description: Retail Inventory Associate - Driver Starting Wage: $17.00-$19.00 Part Time: Ability to work varied, traditional and non-traditional flexible hours. The more you …
Local CDL A Delivery Truck Driver
Job Description Company: US3063 Sygma Pennsylvania (The Sygma Network, Inc) Sales Territory: None Zip Code: 17110 Travel Percentage: 0 COMPENSATION INFORMATION: The pay r…
Sales Associate
Coach is seeking a Sales Associate in Hershey, PA, to deliver exceptional customer service and drive sales in a fast-paced retail environment. The role requires strong communication skills, a passion …
Server
SERVER POSITION AT ROSALIE What makes Fearless Restaurants special and a great place to work?! Cuz’ we give a damn! We are part of Fearless Restaurant Group; a multi-concept group of indep…
Restaurant Operations Management
Since 1955, Waffle House has provided outstanding careers and opportunities for professional achievement unmatched in the restaurant industry. We only promote from within, which leads to significant …
Wireless Sales Manager - W1765/W4348/W1935/W2049
Overview Are you a dynamic leader with a passion for technology and a track record of driving sales excellence? Welcome to OSL, a vibrant leader in outsourced sales services, proudly partnering…
Employee Benefits Associate
Job Details: Employee Benefits Associate 150,000-200,000 Our Client is seeking an Employee Benefits Associate with two or more years of experience advising on employee benefits matters. The id…
Caregiver - No Experience Required
Caregiver / Home Care Aide – Oakdale / West Pittsburgh – $15–$18/hr | Weekly Pay Start a meaningful career helping seniors in your community. At Home Instead , we’ll give you the tools, training,…