Inside Sales

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development

Chimney Cricket has been a trusted local business for over 35 years, providing expert chimney services, fireplace installations, and repairs. Our showroom, Hometown Hearth, enhances the customer experience with premium hearth and chimney solutions. We are committed to being the regions leading provider of these products and services, delivering unmatched customer service and quality craftsmanship.

Position Overview

The Hearth Salesperson plays a vital role in connecting customers with the best hearth and fireplace solutions for their homes. Based at our Hometown Hearth showroom, this position focuses on building strong customer relationships, understanding needs, recommending products, and supporting a seamless sales process from inquiry to installation. The ideal candidate is personable, detail-oriented, and enthusiastic about helping customers find the perfect fit for their home. Training and industry certification opportunities are available for the right candidate.

Key Responsibilities

• Deliver an exceptional customer experience from initial contact to post-sale follow-up
• Educate customers on available products, features, and installation processes to help them make informed decisions
• Execute the Chimney Cricket proprietary sales process, maintaining accuracy and consistency
• Work collaboratively with internal teams to ensure smooth project scheduling and communication
• Respond to customer inquiries via phone, email, and in-person showroom visits in a timely, professional manner
• Assist with showroom maintenance, merchandising, and promotional activities
• Maintain accurate records of customer interactions and sales activities in CRM systems
• Contribute to ongoing improvements in the showroom experience and sales processes

Position Requirements

• 1+ years of experience in sales, retail, or customer service (hearth, construction, or home improvement industries preferred)
• Personable and professional communication skillsboth written and verbal
• Strong organizational skills and attention to detail
• Ability to learn and apply product knowledge related to fireplaces, stoves, and chimney systems
• Comfort using digital platforms, including Google Suite, CRM software, and mobile devices
• Positive attitude, team spirit, and willingness to grow with the company
• High School diploma or equivalent required; college coursework or degree preferred
• Ability to work in-person at the showroom, including Saturday hours as part of the regular schedule, especially during peak seasons.

Compensation & Benefits

• Base Pay: $50,000 to $54,000 base pay + commission opportunities
• Paid Time Off: PTO starts after 90 days of employment and is pro-rated for the first year
• Paid Holidays: After 90 days of employment
• Medical/Dental Insurance: 80% coverage for individual plans after 90 days
• Retirement Plan: Company matches up to 3% after 1 year
• Training and Certification: Industry training and certification available to support your growth

OUR VALUES: HOW WE WORK

At Chimney Cricket, our culture is built on four core valuesRespect, Integrity, Safety, and Excellence (RISE)which guide our approach to business, teamwork, and customer service.

• Respect We value professionalism, positivity, and collaboration, ensuring every interactionwhether with customers, team members, or partnersis conducted with courtesy and care.
• Integrity We stand by our commitments, provide honest guidance, and hold ourselves accountable for delivering on our promises.
• Safety We prioritize safety in all aspects of our work, ensuring both our team and customers understand and follow best practices for fire and home safety.
• Excellence We pursue quality, efficiency, and continuous improvement, always seeking better ways to serve our customers and enhance our expertise.

Sales Team Values:

• Availability (Respect) Be present, responsive, and proactive to ensure customers feel valued and supported throughout the process.
• Accuracy (Integrity) Provide precise, honest information to guide customer decisions and build trust.
• Education (Safety) Empower customers with knowledge about products and fire safety.
• Partnership (Excellence) Focus on building long-term relationships, not just making a sale.