Help Desk Analyst
Job Description
Job Description
We are looking for a detail-oriented Help Desk Analyst to join our team in the East Hills area of Pittsburgh, Pennsylvania. As a Contract position, this role focuses on providing efficient IT and desktop support while addressing technical issues and user concerns. The ideal candidate will have a passion for troubleshooting and delivering excellent customer service.
Responsibilities:
• Provide prompt and effective IT support to resolve hardware and software issues.
• Manage service desk tickets, ensuring timely responses and resolutions.
• Troubleshoot technical problems related to Microsoft Windows 10 and Active Directory.
• Perform break/fix repairs for desktop systems and peripherals.
• Image and deploy PCs to meet organizational standards.
• Maintain accurate documentation of technical issues and their resolutions.
• Collaborate with team members to improve system performance and user experiences.
• Conduct background checks and adhere to organizational clearance requirements.
• Assist in system updates and ensure compatibility with existing infrastructure.
• Deliver exceptional customer service to users facing technical challenges.
• At least 1 year of experience in IT support or a related field.• Proficiency in Microsoft Windows 10 and Active Directory.
• Strong troubleshooting skills for resolving technical issues.
• Experience managing service desk tickets effectively.
• Familiarity with imaging and deploying PCs.
• Knowledge of basic IT infrastructure and desktop support processes.
• Ability to handle multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills.
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