Customer Service Representative

Sales Associate - Customer Service Representative

Welcome to the wonderful world of batteries! In our ever-evolving need of mobile power, the battery industry is here to stay. We are actively searching for the ideal person to join our Customer Service Team. Whether full-time or part-time, this Retail Sales Associate position is the dream job for an outgoing, people-person, and forward-thinking individual. If that sounds like you, apply today at our Carlisle, PA location! This customer service-oriented position will have a starting pay of $14 per hour plus additional bonuses based on sales.

An additional raise is available after training and completion of certifications.

Benefits: Not only do we offer flexible work schedules, but we also offer a variety of benefits that include medical, dental, vision, 401(k), PTO, holiday pay, exceptional training in device repair, and bonus pay based on store sales each quarter!

Flexible Schedule: We have a great flexible schedule within the hours of Monday-Friday from 8am-7pm, Saturday 9am-7pm and Sundays from 10am-5pm. Whether you are seeking part-time or full-time, we have the right hours for you, to accommodate school schedules, family, or other activities that are important to you.

General Retail Sales Function

Provide customers total solutions to their battery, bulb, and services problems while doing so in a courteous, professional and helpful manner.

Essential Retail Sales Responsibilities

Customer Service / Sales

• Greet customers, determine needs and answer questions
• Suggest sell add-on items, participate in retail store and commercial sales activities in order to achieve sales and profit goals
• Ask questions to identify potential commercial customers
• Operate computer/cash register to complete sales transactions with accuracy
• Answer phones, ensuring messages are relayed
• Watch for loss prevention issues and advise management of any unusual activities
• Demonstrate a customer-first mentality

Technical

• Install batteries, perform tests and tech work
• Able to rebuild cordless drill batteries and other battery packs as needed
• Repair cell phones, tablets, light fixtures and other devices as needed
• Replace screens, batteries and other components on smartphones and tablets
• Cut keys and reprogram key fob remotes

Merchandising / Inventory

• Assist in all store operations responsibilities as assigned by Store Manager or Assistant Manager
• Rotate and stock inventory
• Load, unload, and deliver or arrange delivery of product to customers or via third party delivery companies
• Organize daily recovery of displays to achieve full store appearance
• Maintain retail shelf label pricing
• Build displays; setting up & taking down shelves and fixtures
• Prepare store for daily opening and closing including counting and reconciling register drawers
• Maintain physical facility safety and appearance including mowing lawn, removing snow, sweeping, mopping, and vacuuming floors. Maintain restroom cleanliness
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications as a Retail Sales Associate

• HS diploma/equivalent and 6 months prior work experience preferred or equivalent combination of
• Must have technical aptitude and have the ability to work small parts and tools
• Ability to make minor decisions and use some judgment within standardized procedures
• Good listening and verbal communication skills with a customer focus; general knowledge of customer service policies/procedures
• Must possess and use organizational and analytical problem solving skills
• Ability to calculate simple math, percentages, ratios and algebraic expressions and read gauges
• Valid driver's license and clean driving record preferred.

Physical Requirements / Work Environment

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

• This position requires the employee to regularly stand, walk and use hands to handle or touch; frequently talk, hear and lift up to 50 pounds; and occasionally sit, stoop, kneel, crouch, crawl, reach above shoulders, and lift more than 50 pounds.
• The position requires the employee to regularly use electrical cables, simple hand tools, a magnifying glass, spot welders, automotive and electronic testing equipment, as well as regular use of a phone, fax, computer, and printer/copier.
• While performing the responsibilities of this position, the employee will occasionally be exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions and the risk of electrical shock.
• The level of noise in the working environment is moderate.
• Protective clothing and/or equipment used in this position includes goggles, gloves, and steel-toed shoes.

Affirmative Action / EEO Statement

It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.