Director of Quality Assurance

Position Summary

We are seeking an experienced I/DD Program Compliance and Quality Assurance (QA) Director to join our team in York County, Pennsylvania. This individual will play a critical role in upholding and advancing the quality, compliance, and integrity of services provided to individuals with Intellectual and Developmental Disabilities (IDD). The Director will not merely monitor compliance — they will be a proactive driver of continuous improvement, an advocate for the individuals we serve, and a trusted resource for staff and leadership alike.

The ideal candidate brings a deep understanding of Pennsylvania's ODP regulatory landscape for IDD services, relevant certifications, and a genuine passion for person-centered, high-quality care. This role demands someone who takes initiative, communicates feedback openly and constructively, and contributes to a culture of excellence throughout the organization.

Key Responsibilities

Quality Monitoring & Compliance

• Conduct scheduled and unannounced observations and audits of program sites, case files, and documentation to ensure compliance with Pennsylvania Office of Developmental Programs (ODP) regulations, 55 Pa. Code Chapter 6400/6500 standards, and agency policies.
• Coach/mentor direct support staff relating to agency, programmatic, Waiver and other regulatory requirements
• Review Individual Support Plans (ISPs), incident reports, medication administration records (MARs), behavior support plans, and rights documentation for accuracy, completeness, and compliance.
• Monitor compliance with the Pennsylvania Everyday Lives framework and person-centered planning principles.
• Track and analyze trends in incidents, grievances, and non-compliance areas; prepare clear, data-driven reports for leadership.
• Maintain up-to-date knowledge of changes to ODP bulletins, waivers, and regulatory requirements, and proactively communicate implications to relevant teams.

Proactive Continuous Improvement

• Identify systemic quality gaps before they escalate and recommend preventative corrective action plans

• Partner with program managers and direct support professionals (DSPs) to develop and implement quality improvement strategies.
• Design and lead quality improvement projects utilizing root cause analysis, outcome measurement, and evidence-based practices.
• Benchmark agency performance against ODP outcome measures and national IDD quality standards.

Ongoing Feedback & Staff Development

• Deliver timely, clear, and constructive written and verbal coaching/instruction to program staff and supervisors following audits, observations, and file reviews.
• Develop and facilitate QA-related training sessions, coaching, and workshops for staff at all levels.
• Participate in leadership meetings and provide regular QA status updates, recommendations, and risk alerts.

Incident Management & Protective Outcomes

• Review, track, and analyze incident reports; ensure timely follow-up and closure.
• Ensure investigations are conducted appropriately and that protective outcomes are achieved for individuals served.
• Collaborate with the agency's leaders to maintain compliance with ODP incident reporting timelines and requirements.

Documentation & Reporting

• Maintain accurate, organized QA audit records, corrective action tracking logs, and compliance calendars.
• Prepare comprehensive QA reports for internal leadership, the Board of Directors, and external licensure/certification bodies as required.
• Support the preparation and coordination of ODP licensing inspections and provider monitoring visits.
• Utilize software to review records and generate compliance reports.

Required Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, Public Health, or a related field. (Master's degree preferred.)
• Minimum of 3–5 years of direct experience in quality assurance, compliance, or program oversight within an IDD, behavioral health, or human services agency.
• Demonstrated knowledge of Pennsylvania ODP regulations, 55 Pa. Code Chapters 6400 and 6500, HCSIS, and relevant Medicaid waiver requirements.
• Experience with ODP's Quality Assessment and Improvement (QA&I) process and Everyday Lives principles.
• Proven ability to conduct audits, analyze data, identify trends, and develop actionable corrective action plans.
• Exceptional written and verbal communication skills, including the ability to deliver candid, constructive feedback professionally.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and audit schedules simultaneously.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with EHR or case management platforms preferred.
• Demonstrated ability to work both independently and collaboratively across all levels of an organization.

Preferred Qualifications

• Master's degree in a related field or Certified Healthcare Compliance (CHC) designation.
• Familiarity with ODP provider monitoring and licensing inspection processes.
• Experience facilitating staff training and quality improvement workshops.

Key Competencies & Success Attributes

We are not just looking for someone who checks boxes — we are looking for a quality champion. The successful candidate will demonstrate:

• Proactive Mindset: Anticipates issues, initiates solutions, and does not wait for problems to escalate.
• Integrity & Objectivity: Conducts audits and investigations with fairness, consistency, and transparency.
• Continuous Feedback Culture: Willingly provides ongoing, timely feedback to staff and leadership — and welcomes feedback in return.
• Advocacy for Individuals Served: Keeps the rights, dignity, and well-being of individuals with IDD at the center of every QA activity.
• Collaborative Leadership: Builds trust-based relationships with direct support staff, managers, and administrators.
• Data-Driven Decision Making: Uses audit findings, trend analysis, and outcome data to inform quality improvement recommendations.
• Adaptability: Responds effectively to evolving regulations, agency priorities, and organizational changes.

Work Environment

• Position requires travel to multiple program sites across York County; reliable personal transportation required.
• Hybrid: WFH and community-based sites
• Evening or weekend availability may be required for audits or incident response.

Compensation & Benefits

We offer a competitive compensation package commensurate with experience, including:

• Competitive salary range commensurate with qualifications and experience
• Health insurance via ICHRA
• Paid Time Off (PTO) and observed holidays
• Employer-sponsored retirement plan
• Professional development and continuing education support
• Supportive, mission-driven team culture

Our agency is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

Our mission is excellence in support — for every individual, every day.