RN/Telehealth Triage | Casual
Works from a multi-line centralized communication center, offering triage and health information to patients by prioritizing incoming calls based on clinical acuity. Responsible for assessing the needs of the patient, develops a care plan based upon phone triage assessment, and directs patients to the appropriate healthcare provider/facility if required.
- Schedule:
- Limited Casual
- Primarily Evenings: 3:00 pm – 10:30 pm
- Occasional Nightshift
- 2x Holidays / Year
- 1x Weekend / Month
- Please note, this is not a Remote/Work-From-Home opportunity.
Responsibilities:
- Provides patient education regarding disease management and medications, and anticipatory guidance and counseling.
- Provides healthcare recommendations based on assessment of patient needs using approved protocols.
- Processes prescription refills
- Know and follow all organizational/departmental policies/procedures
- Assesses patients by eliciting a focused health history.
- Documents accurately all call inquiries, communicating complex triage calls with Director and/or physician and takes verbal orders.
- Assists with statistical data collection
- Assume responsibility for personal development and education.
- Provides healthcare information to patients through telecommunications media using the nursing process.
- Communicates with other departments and pharmacies regarding patient needs, as necessary.
- Orders labs/testing and schedules appointments with the office as needed
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