Warehouse Trainer - Nightshift

DESCRIPTION OF EMPLOYER: Founded in 1901, Feeser’s, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser’s provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.

SUMMARY: The Warehouse Operations Trainer has a general responsibility to participate in coordinating and executing all warehouse training activities. Under the direction of the Operations Supervisor, this position is responsible for overseeing new hire training, remedial post-accident/incident training, annual compliance training in a manner consistent with company service and cost objectives.

WAREHOUSE TRAINER ESSENTIAL DUTIES AND RESPONSIBILITIES

· Deliver structured onboarding and hands‑on training for new warehouse associates, including receiving, put‑away, picking, loading, replenishment, sanitation, and equipment operation.

· Train employees on company standard operating procedures (SOPs), food safety protocols, temperature‑controlled handling, inventory integrity, and workplace safety requirements.

· Conduct refresher training and upskilling for existing employees as processes, technology, or equipment evolve.

· Evaluate trainee performance and provide coaching, feedback, and corrective instruction to ensure mastery of required competencies.

· Train staff on safe and effective operation of warehouse equipment such as pallet jacks, forklifts, reach trucks, and other material‑handling equipment (MHE).

· Demonstrate proper usage of warehouse technology systems including RF scanners, voice‑picking, warehouse management systems (WMS), and related applications.

· Ensure employees understand proper product rotation (FIFO), slotting practices, temperature control procedures, and damage‑prevention methods.

· Support operational leaders by identifying training gaps affecting accuracy, productivity, and service levels.

· Promote and enforce compliance with OSHA guidelines, facility safety rules, PPE requirements, and accident‑prevention procedures.

· Train staff on food safety standards including HACCP principles, allergen control, cross‑contamination prevention, cold‑chain integrity, and sanitation requirements.

· Participate in safety audits, food safety inspections, and internal compliance reviews; follow up on corrective actions through targeted training.

· Maintain thorough documentation of training activities for regulatory and audit purposes.

· Observe employee work habits and provide coaching to maintain adherence to productivity, accuracy, and quality benchmarks.

· Conduct post‑training performance assessments to validate skill levels and identify employees needing additional support.

· Track key performance indicators (KPIs) related to training effectiveness—such as pick accuracy, damage rates, safety incidents, and retention during onboarding periods.

· Partner with warehouse leadership, HR, and safety teams to develop and update training programs and SOPs.

· Communicate clearly and professionally with employees across all departments and shifts.

· Assist supervisors and managers with rollout of new processes, equipment, technology, or layout changes, ensuring employees receive timely instruction.

· Maintain and update training materials, checklists, job aids, visual guides, and evaluation forms.

· Help design new training modules to support operational changes, continuous improvement initiatives, or regulatory updates.

· Maintain accurate training records in accordance with company policy and industry regulations.

· Support operational tasks as needed during peak demand or staffing shortages.

· Participate in cross‑functional projects that improve warehouse efficiency, safety, and employee development.

· Performs other duties as assigned by management.

WAREHOUSE TRAINER SKILLS REQUIRED:

· Ability to deliver clear, effective hands‑on training and classroom instruction.

· Skilled at breaking down complex processes into simple, teachable steps.

· Strong coaching and mentoring abilities to support employees at all skill levels.

· Competence in developing or updating training materials, SOPs, and job aids.

· Deep understanding of distribution workflows: receiving, put‑away, picking, loading, replenishment, slotting, and inventory control.

· Knowledge of food distribution handling practices, including FIFO rotation, Cold‑chain requirements, Allergen separation

· Skilled in operating and training others on material‑handling equipment (MHE): pallet jacks, forklifts, reach trucks, etc.

· Strong understanding of OSHA regulations and workplace safety standards.

· Knowledge of HACCP principles, sanitation practices, and food safety compliance.

· Ability to train employees on PPE, equipment safety, accident prevention, and emergency procedures.

· Able to maintain accurate documentation for audits and compliance reviews.

· Proficiency with warehouse technology such as: RF scanners, Voice‑picking systems, Warehouse Management Systems

· Ability to quickly learn new systems and train others effectively.

· Basic data entry and documentation skills.

· Strong verbal communication for teaching, coaching, and giving feedback.

· Clear, concise written communication for training records and materials.

· Ability to build trust and work collaboratively with employees, supervisors, and cross‑functional teams.

· Skilled at managing diverse learning styles and personalities.

· Ability to observe work processes and identify skill gaps or training needs.

· Strong troubleshooting skills for operational issues, equipment misuse, or process deviations.

· Competence in evaluating employee performance and implementing targeted coaching.

· Ability to coordinate training around production needs and staffing levels.

· Skilled at managing multiple trainees, schedules, and development plans at once.

· Strong follow‑through to ensure training completion, documentation, and practical evaluations.

WAREHOUSE TRAINER PHYSICAL REQUIREMENTS:

· Capability to work in all warehouse environments, including freezer, cooler, dry areas, and including tight and confined spaces. Temperatures ranging from –10 degrees F to 90 degrees F.

· Ability to demonstrate physical tasks such as lifting, operating equipment, and navigating warehouse racks.

· Stamina to remain on feet for extended periods during training sessions.

· Ability to physically stand, bend, squat, and lift equipment up to 100 pounds.

· Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust.

· Operating machinery and/or power tools / Operating motor vehicles and powered industrial equipment.

Feeser's, Inc. is an Equal Opportunity Employer.

Qualified women, minorities, and US military veterans are encouraged to apply.

Feeser's Food Distributors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All employment decisions are based on qualifications, merit, and business needs.