Service Coordinator - Assisted Outpatient Treatment

HSAO Service Coordinator – Assisted Outpatient Treatment (AOT)

Location: Pittsburgh, PA
Job Type: Full-Time (40.00 hours per week)
Salary: Competitive; commensurate with experience
Department: Human Services Administration Organization (HSAO)

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About Us

At Human Services Administration Organization (HSAO), we are dedicated to providing comprehensive service coordination to individuals and families across Allegheny County. Our mission spans behavioral health, drug and alcohol services, justice-related programs, and community support. We believe in fostering recovery, resilience, and full inclusion in the community through collaborative, person-centered care.

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Position Overview

The Service Coordinator for Assisted Outpatient Treatment (AOT) plays a critical role in supporting individuals subject to court-ordered community-based mental health treatment under the Mental Health Procedures Act. AOT is designed for individuals with serious mental illness who, based on clinical determination, have demonstrated a history of treatment non-adherence that places them at risk of serious harm.

Working collaboratively with courts, behavioral health providers, natural support, certified peer specialists, and other AOT stakeholders, the Service Coordinator provides intensive service coordination, assertive engagement, and advocacy. The primary goal of the role is to promote treatment adherence, stability, and successful transition to voluntary treatment through individualized, person-centered planning and ongoing monitoring.

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Key Responsibilities

Client Support and Case Management

• Serve as the primary service coordinator and advocate for individuals subject to an AOT order, ensuring services align with individual goals.
• Develop individualized service plans based on assessments and update them regularly to reflect progress and evolving needs.
• Provide face-to-face support to clients, meeting at least once per month or as needed.
• Coordinate with behavioral health providers, ensuring access to mental health, drug, and alcohol services and other community supports.
• Utilize assertive engagement strategies to build rapport and encourage meaningful participation in treatment.
• Assist individuals in obtaining psychiatric examinations and other required clinical evaluations as needed.

Collaboration and Advocacy

• Serve as a liaison between clients, providers, and systems, ensuring smooth communication and care coordination.
• Attend scheduled court hearings to support individuals and provide relevant service coordination updates.
• Participate in regularly scheduled review and status update meetings with courts, treatment providers, and other AOT collaborators.
• Collaborate with treatment providers and other community partners to develop discharge plans and post-release services.
• Actively advocate for clients' access to needed resources and provide feedback to address systemic barriers.
• Direct providers or natural support, when appropriate, in the filing of AOT petitions.

Documentation and Compliance

• Maintain accurate records of interactions, including service plans, case notes, and assessments, in electronic health records.
• Ensure compliance with HIPAA and other confidentiality policies.
• Participate in program audits and quality reviews to ensure that services meet agency and regulatory standards

• Participate in ongoing training to stay current with best practices in mental health, substance use, and court-ordered treatment services.
• Offer support and mentorship to new staff, fostering a collaborative learning environment.

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Required Skills and Qualifications

• Bachelor’s degree in Social Work, Psychology, Education, Nursing, Criminal Justice, or a related field (Master’s Degree preferred).
• Two years of experience in case management, behavioral health, or a related field (or equivalent experience in behavioral health settings).
• Knowledge of mental health treatment systems, court-ordered treatment, and recovery-oriented practices.
• Strong organizational skills with the ability to manage a caseload and deadlines.
• Strong engagement, communication, and advocacy skills with the ability to work with individuals who may be reluctant to engage in services.
• Exceptional communication and interpersonal skills, with cultural competence to work effectively with diverse populations.
• Ability to work both independently and collaboratively within a multidisciplinary team.---

Additional Requirements

• Act 33, Act 34, and Allegheny County Jail Security Clearance (required upon hire).
• Valid Pennsylvania driver’s license and access to a personal vehicle with current insurance coverage.

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Work Conditions and Benefits

• Full-time position with a flexible hybrid work model, including remote administrative tasks.
• Mileage and parking reimbursement for fieldwork.
• Competitive salary and benefits, including medical, dental, and vision insurance.
• Paid time off (PTO), holidays, and a retirement savings plan.

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Why Join Us?

At HSAO, you’ll become part of a dynamic and mission-driven organization committed to empowering individuals and families. Through our collaborative approach, you’ll have the opportunity to work alongside community partners, make a real impact, and grow professionally.