Senior Program Manager (eLMS) at CAI

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Senior Program Manager (eLMS)

Req Number

R7051

Employment Type

Full time

Worksite Flexibility

Hybrid

Who We Are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Senior Program Manager (eLMS), you will be responsible for leading our client's implementation for an enterprise learning management system.

Job Description

We are seeking a Senior Program Manager (eLMS) to lead the implementation of an enterprise learning management system (eLMS). This is a full-time, salaried position requiring at least 1-day per month onsite in Harrsiburg, PA. (During initial onboarding it may require more onsite work for training purposes.)

Only work authorizations that will not require sponsorship now or in the future will be considered.

What You'll Do

• Leads and manages the ongoing implementation and continuing development of the enterprise learning management system (eLMS)
• Oversee both project management and technical development of an eLMS
• Oversee and actively engage in project management, curriculum development, and instructional design elements of an eLMS
• Entails highly independent professional work that involves the identification, coordination, and implementation of adult learning content and resources delivered via the client's platform
• Manages relationships with the eLMS vendor to support ongoing development of the the client's system
• Partners with vendors to manage the day-to-day administration of all system needs, including, but not limited to content updates and bug/enhancement solutioning.\
• Works with internal partners and external vendors to maintain and improve training content and resources to align with client needs
• Creates and manages the overall course structure and sets up courses utilizing instructional design techniques/modalities to ensure maximum learner retention and training content provided through the eLMS in coordination with subject matter experts (SME)
• Provides project management for course development, coordinating the ongoing expansion and enhancement of the eLMS in partnership with staff and external SMEs including contracted vendors, service providers, and educational institutions
• Builds customized certifications related to training content and course offerings
• Creates and conducts assessments and evaluations for eLMS course offerings, including soliciting feedback from learners, stakeholders, SMEs, and staff
• Monitors trends to identify opportunities for improvement and makes recommendations that can be initiated for improved outcomes
• Provides reports on eLMS usage to management staff
• Effectively communicates verbally and in writing with all stakeholders.
• Responds promptly and accurately to inquiries regarding program or project information.
• Creates user guides, promotional materials, and other resources related to eLMS and its training catalog to increase awareness of the resource and ensure targeted stakeholders have knowledge of appropriate trainings.
• Creates and manages the overall course structure and sets up courses utilizing instructional design techniques/modalities to ensure maximum learner retention and training content provided by client or SMEs.
• Implement the ADDIE model of adult learning content development though both synchronous and asynchronous online training modalities – analyze, design, develop, implement, and evaluate
• Conduct needs assessments in collaboration with program office representatives across the client's offices, including internal and external subject-matter-experts and stakeholders
• Organize and lead planning sessions that identify suitable training and development approaches, including types of learning and conditions of learning, to suitably address training and learning gaps identified by assessment efforts.
• Identify low-cost/no-cost solutions available through existing and emerging stakeholder partnerships (i.e. UPenn, Drexel, Temple, E4 Center, etc.) that can meet client needs, or determine whether specific content must be developed to meet the identified needs
• Design and develop interactive e-learning content using Articulate360 and similar software for initial pilot delivery and revision in conjunction with deployment to the platform that relies on a Moodle framework, while soliciting and incorporating feedback from the program office, subject matter experts, and other stakeholders
• Ensure content meets or exceeds client's diversity, equity, and inclusion (DEI) principles and guidelines established by the DHS Learning Governance Committee, and work with stakeholders to revise or adjust content to promote DEI approaches reflective of belonging and inclusivity
• Coordinate testing and implementation of e-learning modules (SCORM) in conjunction with vendor to deploy content to the production e-learning environment
• Employ the Kirkpatrick model of curriculum evaluation to measure and analyze the efficacy of training content and to assess short-term and long-term results (return on investment) of training content – Level 1 (reaction), Level 2 (learning), Level 3 (behavior), and Level 4 (results).
• Periodically report assessment and evaluation results to inform client of emerging needs, trends, patterns, and other information that serves to maintain awareness of current and future e-learning needs.
• provides senior technical support and mentoring for other team members including staff from a variety of bureaus and program areas

Required

What You'll Need

Bachelor's degree in an applicable field of study

• Knowledge of eLMS related software including, but not limited to Moodle, SCORM, AICC, Storyline, Captivate, Articulate, Presenter, Photoshop, and similar technologies
• Proven leadership and project management experience in conjunction with knowledge of and experience implementing adult learning interventions using the analyze, develop, design, implement, and evaluate (ADDIE) model of adult learning and curriculum development
• Familiarity with public administration and delivery of mental health or human services
• Understanding of modern web development practices such as user interface accessibility, compliance with Americans with Disabilities Act (ADA), Commonwealth of Pennsylvania (CWOPA) requirements related to web security and procedures, and diversity, equity, and inclusion (DEI) principles that result in efficient, compliant, and effective user experiences
• Excellent oral and written communication skills
• Passion for instructional design, curriculum development, positive user experiences, and outstanding customer service
• Understanding of adult learning principles including the ADDIE model of adult learning curriculum development
• Effective negotiation and coordination skills when collaborating with stakeholders and SMEs to identify learning needs, explore appropriate learning interventions, and develop learning solutions

Preferred

• A master’s degree with post-secondary education instruction experience or corporate training experience is strongly preferred, with additional education and experience to related to project management, adult learning principles and interventions, and technical enhancement of an asynchronous online eLMS platform

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

$85,000 - $87,500 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.