Lead Transition Manager

What success looks like in this role:

The Transition Manager is accountable for the end-to-end transition of IT services from an incumbent provider or internal IT organization to Unisys. The role ensures continuity of service, achievement of contractual obligations, and a controlled, low-risk transition into steady-state managed service

Key Responsibilities

Transition Strategy & Planning

• Define the transition strategy aligned to contractual scope, service towers, and operating model

• Develop and manage a detailed transition plan covering people, process, technology, governance, and security

• Establish transition milestones, acceptance criteria, and exit/entry criteria

• Align transition activities with the Master Services Agreement (MSA) and Statements of Work (SOWs)

Governance & Program Control

• Set up and run transition governance (steering committees, operational forums, escalation paths)

• Define and manage transition KPIs, RAID logs, and reporting structures

• Ensure adherence to ITIL service transition principles and client governance standards

• Provide regular executive-level status reporting

Service Tower Transition Management

• Coordinate transitions across IT service towers (e.g., Service Desk, Infrastructure, Network, Applications, Cloud, Security)

• Manage inter-tower dependencies and sequencing

• Ensure service definitions, SLAs, OLAs, and KPIs are clearly documented and baselined

• Validate tooling integration (ITSM, monitoring, CMDB)

Knowledge Transfer & Resource Onboarding

• Plan and oversee knowledge transfer (KT) from incumbent teams

• Manage shadowing, reverse-shadowing, and certification activities

• Ensure process documentation, SOPs, runbooks, and architecture diagrams are complete and approved

• Confirm readiness of offshore/onshore delivery teams

Risk, Issue & Compliance Management

• Identify, track, and mitigate transition risks and issues

• Ensure security, data protection, and regulatory compliance throughout transition

• Manage access provisioning, credential handover, and security approvals

• Maintain contingency and service continuity plans

Cutover, Go-Live & Hypercare

• Plan and execute cutover and go-live activities for each service tower

• Coordinate parallel runs and exit of incumbent provider

• Lead hypercare and stabilization period post go-live

• Track early life support performance and remediation actions

Vendor, Client & Incumbent Management

• Act as primary interface between client, incoming provider, and incumbent supplier

• Ensure incumbent cooperation and contractual transition obligations are met

• Resolve disputes and manage escalations during transition

• Support commercial discussions related to transition scope and changes

Transition Closure & Handover to BAU

• Obtain formal service acceptance and transition exit sign-off

• Hand over ownership to Service Delivery Managers and Operations teams

• Capture lessons learned and continuous improvement opportunities

• Deliver final transition closure report

You will be successful in this role if you have:

BA/BS degree and 8+ years’ relevant experience OR equivalent combination of education and experience; Master’s degree preferred

Key Activities Overseen

• Due diligence and service discovery

• Transition planning and service tower onboarding

• Knowledge transfer execution

• ITSM tool onboarding and process alignment

• Access, security, and compliance onboarding

• Implementation of transformation items in scope of Day 1 Services go live

• Cutover and go-live coordination

• Hypercare management and stabilization

• Transition closure and BAU handover

Skills & Experience

• Proven experience managing IT outsourcing or managed services transitions

• Strong understanding of ITIL / ITSM frameworks

• Experience working with MSAs, SOWs, SLAs, and OLAs

• Experience managing multi-tower, multi-vendor IT environments

• Experience managing transformation deliveries

• Experience with global delivery models (onshore/offshore)

• Familiarity with ITSM tools (such as ServiceNow, BMC, Remedy, etc.)

• Exposure to digital workplace, end user computing cloud, infrastructure, application, and security services

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) plan, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

#LI-AC1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .