The Senior Inside Sales Manager is responsible for leading Inside Sales Managers (ISMs) and/or partnering with Customer Service Managers (CSMs) to provide strategic direction and drive accountability across the Inside Sales staff. The Senior Inside Sales Manager will work collectively with branch leadership to drive standardization and identify training opportunities. This position will partner with the Inside Sales Manager to define and achieve sales and margin goals while driving Inside Sales Key Performance Indicators (KPIs).
**Responsibilities:**
+ Lead ISMs and/or partner with CSMs to achieve branch sales and margin goals
+ Drive and continuously improve Inside Sales KPIs to ensure customer satisfaction
+ Work with ISMs and CSMs to balance workloads and headcount
+ Plan headcount investment and training needed with feedback from ISMs and CSMs to proactively grow business
+ Define processes to handle additional responsibilities assigned to sales
+ Serve as coach and mentor to inside sales leadership
+ Partner with Inside Sales Manager to determine monthly/annual sales and gross profit plans
+ Serve as point of escalation to ensure customer issues are resolved in a timely manner
+ Work closely with Director of Sales and VP of Sales to plan, lead, and execute corporate strategic initiatives
+ Engage with Inside Sales Manager to develop and nurture internal working relationships and ensure alignment of key strategies and tactics (sales, margin, opex, recruiting, business KPIs, etc.)
+ Spearhead large projects to implement best practices involving branch and potential component stocking programs
**Qualifications:**
+ High School Degree or Equivalent required; Bachelor's Degree preferred.
+ 4 years required of previous inside sales management.
+ 2 years of training and developing a sales force.
+ Strong professional sales and consultative skills, ability to coach and mentor growing sales team.
+ Knowledge of principles and methods for showing, promoting and selling products or services, including marketing strategy and tactics, product demonstration, and sales techniques.
+ Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
+ Knowledge of business and management principles, including resource allocation, leadership and coordination of people and resources.
+ Ability to establish and maintain cooperative working relationships.
+ Ability to function effectively in cross-functional work environment.
+ Strong written and verbal communication skills.
+ Strong analytical, math, and persuasion skills.
+ Strong understanding of customer and market dynamics and requirements.
+ Strong background and track record in managing creative sales initiatives.
+ 4 years inside sales management with preferred experience in distribution industry.
+ 6 years of creating new or significantly advancing sales channels is preferred.
+ Knowledge of wholesale distribution products and markets is preferred.
+ Ability to travel 25% - 50%.
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At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
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