Customer Care Specialist

SGS Consulting
Pennsylvania

Job Responsibilities:

  • Handle customer inquiries through phone, email, and occasional in-person interactions
  • Process orders, transactions, repairs, and calibration requests
  • Coordinate with laboratories, logistics, vendors, and internal departments
  • Provide service updates, quotations, and delivery/pickup scheduling
  • Expedite customer requests and ensure timely resolution of issues
  • Maintain accurate customer and service records in the CRM system
  • Perform data entry and documentation following SOPs and company procedures
  • Support onboarding and workflow processes through collaboration with cross-functional teams
  • Ensure high-quality customer service and professional communication at all times
  • Adapt to hybrid work schedules and participate in training programs

Skills:

  • Customer service and customer support experience
  • CRM system/data entry experience
  • Strong verbal and written communication skills
  • Email and phone support handling
  • Order processing and scheduling coordination
  • Knowledge of Microsoft Office tools (Excel, Outlook, Word)

Education/Experience:

  • High School
Posted 2026-05-18

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