Unit Care Ambassador - Neonatal Intensive Care

Penn State Health
Lancaster, PA
Penn State Health

- Lancaster Medical Center

Location: US:PA:Lancaster

Work Type: Full Time

FTE: 1.00

Shift: Evening

Evening Shift Differential: $2.00/hour

Hours: 3:00p-11:00p

Recruiter Contact: Erin W. McCaw at [email protected]

SUMMARY OF POSITION:

Responsible for patient care related secretarial duties to include: scheduling of appointments, interacting with patients, families, physician and staff, provide real time Admission/Transfer/Discharge communication to registration; and utilization of the Transport Tracker System to retrieve and enter patient information to facilitate ancillary department workflows.

Launching Fall 2026: New Level II NICU

Penn State Health Lancaster Medical Center is expanding its Family Birthing Suite with the addition of a new Level II Neonatal Intensive Care Unit , in fall 2026. This new unit will expand access to specialized newborn care for families across Lancaster County.

We are seeking experienced NICU Registered Nurses to join the founding nursing team and help launch this new service line. This three-bed unit will provide specialized care for newborns born at 32 weeks or later who require additional monitoring or respiratory support. The Lancaster NICU will work in close collaboration with the neonatology team at Penn State Health Golisano Children’s Hospital in Hershey, home to the region’s only Level IV NICU.

NICU RNs hired for this role will begin June 1, 2026 and will complete education and orientation at other Penn State Health NICU locations through the summer. Training will then transition to Lancaster Medical Center as the team prepares to open the new unit in fall 2026. Travel required for orientation and training will be reimbursed.

MINIMUM QUALIFICATION(S):

  • High School Diploma or equivalent required.
  • Six (6) months secretarial and customer service experience required.

PREFERRED QUALIFICATION(S):

  • Knowledge of medical terminology preferred.
  • Experience in a medical setting preferred.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

  • Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
  • Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
  • Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
  • Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
  • Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH LANCASTER MEDICAL CENTER?

Penn State Health Lancaster Medical Center is a 341,000-square-foot 129-bed acute care hospital that will give residents of Lancaster and York counties enhanced access to Penn State Health’s expertise and specialty services! Through our core values of Respect, Integrity, Teamwork, and Excellence, our team is committed to compassionate care for our diverse patient population, our community, and each other.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.
Posted 2026-03-17

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