AM Guest Services Agent | Philadelphia Marriott Old City

What Youll Do:

You will be at the center of the hotels universe-the front office. We need someone to be the face at our front desk. Are you happy outgoing and wear a perma-smile Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area Then this could be the job for addition to generally spreading joy youll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay and youll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants entertainment and sporting events and be eager to share this information with our guests.
• Youll know how to handle cash responsibly and reliably and use the tools of the trade: computers databases and property management systems to efficiently handle the technical side of the job.

Where Youve Been:

Were looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times fulfilling requests (even challenging ones) in a timely manner. If you dont work well under pressure this wont be a great fit .

When Youre Here:

Sometimes youll be behind the deskbut also be prepared to move around because more than half of the time you will be standing/sitting carrying/lifting up to 50 pounds walking bending/twisting climbing stairs and more. You also must be able to accommodate varying schedules including nights weekends and holidays. But wait theres a great upside: in exchange for your flexibility we offer excellent pay hotel discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Required Experience:

Unclear Seniority