Desktop Support / Lab Engineer

Akkodis is seeking a Desktop Support / Lab Engineer for a Contract job with a client in Collegeville, PA . Candidates must have exceptional troubleshooting abilities across devices, networks, and laboratory systems, along with strong hands‑on end‑user computing and validated (GxP) system support experience.

Rate Range: $41.67/hour to $56.81/hour ; The rate may be negotiable based on experience, education, geographic location, and other factors.

Desktop Support / Lab Engineer job responsibilities include:

• Troubleshoot complex computer issues involving device connectivity, network problems, lab software, and scientific instrument workflows.

• Perform end‑user computing and desktop support functions, with break/fix work making up 80% of the Lab Engineer workload.

• Support and troubleshoot networking concepts including VLANs, subnetting, static/dynamic IPs, network topography, IT/OT networks, and firewall basics.

• Apply OSI model knowledge to diagnose and resolve issues across multiple network layers.

• Manage Active Directory tasks including access management and account troubleshooting.

• Provide day‑to‑day and project support in AGILE environments.

• Implement validated client data backup solutions on laboratory analytical equipment, including hardware/software investigation, documentation, and configuration in both GxP and non‑GxP settings.

• Support scientists through incident management, user coaching, system access, and troubleshooting.

Desired Qualifications:

• Bachelor’s Degree preferred.

• Strong background in End‑User Computing or Desktop Support roles.

• Experience with validated systems ( GxP ) is a plus.

• Experience with computer security principles and secure configurations.

• Familiarity with Microsoft operating systems, iOS , and Linux environments.

• Microsoft Excel proficiency a strong plus.

• Experience with laboratory environments or scientific instrument support preferred.

• Strong understanding of networking fundamentals and troubleshooting methodologies.

• Excellent customer‑facing and documentation skills.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Ritesh.Kumar@ akkodisgroup.com.

Pay Details: $41.67 to $56.81 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.