Restoration Manager

Job Description

Job Description

We are looking for:
Experienced Restoration Manager

Restoration1 of Chester/Delaware County is searching for the most EXPERIENCED Restoration Manager in the industry. Join a highly performing and motivated team in a fast-growing company. You will be helping us to expand and grow our company and there is lots of potential to learn and grow in a diverse, inclusive, and fun environment.

Business Development Responsibilities
Marketing of Restoration 1 services to existing and potential customers in the Market Area.
Identifying additional service opportunities on existing customer contracts.
Initial and on-going communications with existing or potential Restoration 1 customers.
Initiating sales quotes and securing new customer sales orders.
Support the development of new service portfolio as requested.

Operational Responsibilities
Ensuring all customer service contracts are properly staffed, equipped, supplied and executed on a timely basis.
Ensuring all tools, equipment, vehicles and supplies are properly utilized, maintained and stored.
Proactively identifying and resolving all customer service issues or concerns on a timely and proactive basis.
Ensure availability and to schedule appropriately Team members for peak periods to work longer shifts.

Management Responsibilities
Assisting the owner in conducting performance evaluations and performance-related discussions.
Monitoring the workplace and neutralizing any potential hazards that exist for Team members during the performance of their duties.
Assign work to Team members appropriate to their respective skill levels.
Providing on-the-job coaching and counseling to Team members so that they have every opportunity to safely and efficiently perform their job duties and maximize Restoration 1 customer satisfaction.
Ensuring the efficient and effective execution of customer services by Team members.
Final inspection and sign-off of each property before leaving the site each day.
Manage Team members at the end of each shift and ensure all procedures are followed.

Qualifications

• 1-3 years restoration construction experience
• 1-3 years Project Management and Estimating experience
• Experienced at reading, interpreting, and managing financial statements
• Ability to effectively present information in one-on-one, small or large group situations to customers, homeowners, and employees in the organization
• Demonstrated ability to solve problems and make prudent decisions
• Strong knowledge of MS Office, RMS, and Xactimate
• IICRC Certifications