Bilingual Contact Center Representative I

Company Overview

Lebanon Federal Credit Union is a financial cooperative driven to enrich our community's lives.  We are dedicated and connected to our community and committed to excellence in member service and product offerings.  We strive to strike a balance between the needs of the individual member, membership, and our employees.  

Job Summary

LFCU is looking for an enthusiastic, positive, friendly, and high-energy person to be a Full-Time Bilingual Contact Center Representative I.  A Contact Center Representative I at LFCU is responsible for making our members feel welcome while processing accurate and efficient transactions.  This position typically works 40 hours Monday through Friday and two Saturdays per month. This is NOT a remote position. 

Responsibilities and Duties

• Greet and welcome members to the credit union in a courteous, professional and timely manner.
• Provide prompt, accurate and efficient member transactions.
• Process a variety of financial transactions including withdrawals, deposits, transfers, loan payments, credit card payments and other member transactions.  
• Follow credit union policies and procedures including properly verifying member identity and endorsements.
• Uphold a high level of accuracy and maintain member security.
• Answer incoming phone calls and member inquiries.
• Cross-sell credit union products and services.
• Perform other duties as assigned.

Qualifications and Skills

• Requires a high school diploma or equivalent and 0-1 years of experience in a financial institution.
• Basic computer skills including Microsoft Windows and Microsoft Office required.
• Intermediate mathematical skills.
• Proven written and verbal communication skills.
• Ability to use or learn a 10-key adding machine or keyboard.
• Must be able to work in a fast-paced team environment.
• Work in an in-office setting.
• The ability to fluently speak, read, and write in both Spanish and English. 

Benefits and Perks

• Benefits for full-time employees at LFCU include paid holidays, paid time off, health insurance, dental insurance, vision insurance, paid short-term and long-term disability insurance, paid life insurance, 401k program with employer match, and an employee loan discount.