Connectivity and Voice Services Director

Job Description

We are seeking a seasoned Connectivity and Voice Services Director to drive the strategy, architecture, and vendor selection for optimal connectivity to support our remote locations. This includes data, voice, and other communication services. The ideal candidate will be technological and business-driven in their design approach, financially savvy, and adept at managing vendors, establishing Service Level Agreements (SLAs), and implementing proactive monitoring strategies. A key focus will be ensuring connectivity resiliency to maintain uninterrupted service, with experience in WAN/LAN and other innovative connectivity technologies such as satellite, microwave, cellular, Wi-Fi, Bluetooth, Zigbee, LoRaWAN, and SD-WAN.

The Connectivity and Voice Director will leverage innovative strategies to provide reliable, robust, and resilient connectivity to our guests and operators. This foundation will enable the integration of modern technologies to enhance the guest and employee experience, drive revenue, and improve client satisfaction. The strategy must be capable of supporting modern technology solutions to ensure the connectivity and voice infrastructure remains cutting-edge and future-proof. This role will report to the Chief Information Officer.

This is a remote position, however, travel to our various locations will be required up to 30%.

Job Responsibilities

• Strategy Development: Develop and execute a comprehensive connectivity and voice strategy that supports the company's business objectives and enhances guest, operator, and client experiences.
• Architecture Design: Design and implement robust connectivity and voice architectures that ensure reliable, resilient, and secure connectivity across all remote locations.
• Vendor Management: Identify, evaluate, and select vendors that provide the best value and service quality. Negotiate contracts and manage relationships to ensure compliance with SLAs.
• Operational Support: Create the structure and processes to provide 24/7 operational support for connectivity and voice infrastructure across all locations.
• Cost Optimization: Balance innovation with cost-efficiency, ensuring that network solutions are financially sustainable and aligned with budgetary constraints.
• Proactive Monitoring: Develop and implement proactive monitoring strategies to ensure network performance, reliability, and security.
• Resiliency Planning: Implement strategies to ensure network resiliency, including redundancy, failover mechanisms, and disaster recovery plans.
• Connectivity Technologies: Utilize a combination of satellite, microwave, cellular, Wi-Fi, Bluetooth, Zigbee, LoRaWAN, SD-WAN, and other innovative technologies to enhance connectivity in remote locations, ensuring robust and reliable communication channels.
• Team Building: Recruit, develop, and lead a high-performing network team. Foster a collaborative and innovative culture that encourages continuous improvement and professional growth.
• Leadership: Provide strong leadership and direction to the network team, ensuring alignment with company goals and fostering a positive work environment.
• Innovation: Stay abreast of industry trends and emerging technologies to continuously improve network solutions and support business growth.
• Financial Acumen: Utilize financial expertise to manage budgets, forecast costs, and optimize expenditures related to network infrastructure.
• Stakeholder Collaboration: Work closely with internal stakeholders, including IT, operations, and finance teams, to align network strategies with business goals.
Qualifications:
• Experience: Minimum of 10 years of experience in network management, with a focus on strategy, architecture, and vendor management.
• Education: Bachelor's degree in Information Technology, Computer Science, or a related field. Advanced degree or certifications (e.g., CCNP, CISSP) are a plus.

Qualifications

• Strong understanding of network technologies, including data and voice communication systems.
• Proven track record in vendor management and contract negotiation.
• Financial acumen with experience in budget management and cost optimization.
• Excellent problem-solving and analytical skills.
• Ability to work independently and manage multiple projects simultaneously.
• Strong communication and interpersonal skills.
• Expertise in network resiliency planning and implementation.
• Core competency in traditional circuitry, satellite, microwave, cellular, Wi-Fi, Bluetooth, Zigbee, LoRaWAN, SD-WAN, and other innovative connectivity technologies.
• Leadership skills with experience in building and managing high-performing teams.
• Ability to foster a collaborative and innovative team culture.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .