Scheduling Assistant II

Position: Scheduling Assistant II
Location: Lancaster, Pennsylvania
Duration: Contract-1 year with possibility of extension
Job ID: 170190
Pay Range: $26.00-$28.00 Hourly

Job Overview:
The Scheduling Assistant II will serve as the central point of contact for all incoming customer communications, ensuring efficient handling of inquiries and providing support throughout the job scheduling process. This role involves addressing customer concerns, assisting schedulers, and maintaining detailed logs of communications. The position requires strong organizational skills and the ability to provide clear guidance to customers.

Responsibilities:

• Serve as the central point of contact for all incoming customer calls and emails.
• Address customer questions and concerns to the best of your ability.
• Delegate inquiries to the appropriate individual or group if unable to address directly.
• Log customer calls and provide weekly reports.
• Assist schedulers with proactive customer contacts throughout the job scheduling process.
• Provide clear guidance to customers on pre-job requirements, such as inspection due dates, physical work to be completed, setting up new meter accounts, etc.
• Schedule customer appointments and issue reminders/confirmations.
• Maintain a log of all communications and report out weekly.
• Assist in creating work packets and processing bundled job cards.
• Remove job holds once verified.
• Create IVR appointments and assist in work order closeout.
• Schedule temporary disconnects as needed.
• Investigate property damage claims and schedule work if liability is determined.

Qualifications:

• Strong communication and customer service skills.
• Ability to manage and prioritize multiple tasks effectively.
• Proficiency in logging and reporting customer communications.
• Experience in scheduling and coordinating appointments.
• Attention to detail and ability to follow up on job requirements.
• Familiarity with work order processes and scheduling systems is a plus.
• Ability to work collaboratively with schedulers and other team members.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $26.00 - $28.00

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at [email protected]

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