Patient & Family Concierge

UPMC

Pittsburgh, PA

Join our team as a Patient and Family Concierge! The Patient and Family Concierge plays a vital role in supporting the 5A Oncology Unit by enhancing the patient and family experience through non-clinical assistance. This position helps ensure that clinical staff can focus on direct care while patients and visitors receive timely, compassionate service. The role is scheduled for three 12-hour shifts per week, with shifts running from 6:00 AM to 6:00 PM. Coverage is required on Sundays through Saturdays, on a variable schedule to meet unit needs. Responsibilities: + Greet, escort, and assist patients and visitors with directions and hospital information. + Support patient comfort by delivering meals, water, and supplies per dietary orders. + Transport patients, equipment, and specimens safely within the facility. + Maintain clean and organized patient rooms and common areas; restock supplies. + Answer phones, respond to call lights, and assist with non-clinical needs. + Monitor inventory, expiration dates, and temperature logs; set up telehealth carts. + Report maintenance issues and follow safety protocols. + *Performs in accordance with all other system-wide competencies/behaviors.*Performs other duties as assigned. + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. + High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. + Previous experience in health care or customer service is a plus, but not required. + Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran

Posted 2025-11-20

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