Operations Manager

The Operations Manager is responsible for overseeing the day-to-day execution of field operations, ensuring crews, equipment, materials, and schedules are aligned to deliver high-quality service safely and efficiently. This role bridges office planning and field execution while driving accountability, consistency, and operational excellence across the organization.

This position plays a key leadership role in supporting production managers, crew leaders, and field staff while protecting company standards for quality, safety, and client satisfaction.

Core Responsibilities

Field Operations Oversight

• Coordinate and monitor daily crew schedules and routing

• Ensure labor, equipment, and materials are properly allocated

• Identify and resolve operational bottlenecks

• Maintain workflow continuity across divisions

• Support production managers with execution challenges

Crew Support & Accountability

• Reinforce company standards, policies, and expectations

• Assist with Hiring, onboarding and training of field personnel

• Monitor crew efficiency, productivity, and quality

• Coach crew leaders on organization and job execution

• Address operational performance issues proactively

Equipment & Fleet Management

• Oversee preventative maintenance schedules

• Coordinate repairs and minimize downtime

• Monitor vehicle and asset conditions

• Ensure crews follow equipment procedures

• Assist with seasonal equipment planning

Quality Control & Jobsite Standards

• Conduct field visits and inspections

• Ensure work meets company quality expectations

• Identify training gaps and recurring issues

• Protect company reputation through consistent execution

Safety & Risk Management

• Reinforce safety protocols and jobsite practices

• Participate in safety meetings and training

• Identify unsafe conditions or behaviors

• Promote a culture of safety and accountability

Snow Operations (Seasonal)

• Assist with snow event preparation and execution

• Coordinate crew deployment and equipment readiness

• Support operational decisions during events

• Participate in event management as required

Success Indicators

Performance will be evaluated based on:

• Crew productivity & efficiency

• Schedule adherence & workflow stability

• Equipment uptime & organization

• Quality consistency across jobsites

• Reduction of preventable operational issues

• Safety compliance & incident reduction

• Overall operational effectiveness

Work Environment & Expectations

• Combination of office and field responsibilities

• Frequent field presence required

• Extended hours during peak season and snow events

• Availability during weather events is required

• Occasional Saturday work may be necessary

Reporting Structure

Reports To: Ownership
Works Closely With: Production Managers, Office Staff, Sales Team, Crew Leaders

Ideal Candidate Profile

• Strong organizational and leadership abilities

• Experience in landscaping, construction, or field operations

• Ability to manage multiple moving parts simultaneously

• Solutions-oriented and calm under pressure

• Strong communication and accountability mindset

• Mechanically inclined (preferred but not required)

• Process-driven and detail-oriented

Compensation & Benefits

Compensation for the Operations Manager position is structured to reflect the importance of leadership, operational responsibility, and company impact.

Base Salary:
Competitive salary based on experience, qualifications, and operational expertise.

Performance-Based Incentives:
Eligibility for performance bonuses tied to operational metrics, which may include:

• Crew productivity & efficiency

• Schedule adherence & workflow management

• Equipment & fleet organization / downtime reduction

• Quality control & jobsite standards

• Safety performance & incident reduction

• Overall operational effectiveness

Benefits May Include:

• Paid Time Off (PTO) 

* Company vehicle 

• Health benefits 
• Simple IRA Retirement Plan w/ 3% match 

• Professional development / training opportunities

• Company-provided technology or devices 

Seasonal Expectations:
Compensation reflects the seasonal nature of the industry, including extended hours and operational demands during peak landscape season and winter snow events.