Patient Service Representative
Job Description
Job Description
Benefits:
- 401(k)
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Flexible Scheduling
- Competitive Compensation
- Careers Advancement
We are seeking a Patient Care Representative to join our team. No healthcare experience required. Applicant must be a growth minded and outgoing person who possesses strong collaboration skills. The primary responsibility of the PSR is to ensure 100% customer satisfaction through a welcoming and attentive atmosphere, efficient operations, and strong communication with the providers in the clinic (physical therapists and physician).
Responsibilities
- Greet patients at check-in and ensure they are scheduled for future appointments, account balance is up to date
and all insurance requirements are current. - Answer phone calls from patients, and referral sources throughout the day.
- Complete new patient registration
- Complete Insurance/benefits verification, and present accurate PT benefits to the patient at Initial Evaluation.
- Run reports daily to ensure clinic is compliant with payer requirements including: prescriptions, Medicare plans of care and progress reports, authorizations, referrals, visit restrictions, medical necessity reviews, etc.
- Complete all Medical Records requests.
- Order all monthly clinic office supplies and marketing materials
- Previous experience as a Care Coordinator or in a similar position is preferred
- Strong problem-solving and organizational skills
- Ability to manage multiple projects or tasks and prioritize appropriately
- Ability to work in fast-paced situations and make sound decisions quickly
- Excellent interpersonal skills and high level of compassion
- Strong verbal and written communication skills
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