Help Desk Analyst

LingaTech
Harrisburg, PA
Location: Harrisburg, PA
Position Type: Hybrid
Hybrid Schedule: 5 days onsite then 5 days telework
Contract Length: 10 months + possible extensions

Position Overview:

The Help Desk Analyst provides front-line call center support for users, assisting with login issues, password resets, application navigation, and escalating tickets when necessary. This role requires strong communication, problem-solving skills, and the ability to troubleshoot application-related issues efficiently.

Duties:
  • Receive telephone calls and emails from users with application issues or usage questions.

  • Determine the nature of problems, identify if they are hardware or application-related, and log all issues in the tracking system.

  • Escalate issues according to established procedures.

  • Guide users through problem-solving steps to resolve application issues.

  • Research solutions using technical databases, documentation, and collaboration with team members.

  • Utilize reference materials and diagnostic tools to resolve technical problems.

  • Assist in coordinating system changes, upgrades, and new product implementations.

  • Provide timely, accurate responses to general use and administrative environment questions.

  • Communicate clear and concise status updates to stakeholders.

  • Track and report time spent on all assigned activities.

  • Follow established quality standards for service delivery.

  • Collaborate effectively within a team environment.

  • Complete assigned tasks promptly and accurately.

  • Maintain strong verbal and written communication skills when interacting with users and team members.

Required Skills:
  • 3 years of experience promptly answering help desk phone calls.

  • 3 years of experience promptly responding to help desk emails.

  • 3 years of experience escalating issues to senior staff by assigning ServiceNow incidents to the appropriate technical resource.

  • 3 years of experience performing agency computer repairs as needed.

  • 3 years of experience installing software and updates on agency computers.

  • 3 years of experience assisting senior technical staff with lower-level tasks such as acquiring data and running reports.

  • 1 year of experience running daily reports and delivering them in person or via inter-company mail.

  • 1 year of experience creating ServiceNow incidents for all phone and email requests.

  • 1 year of experience providing assistance with cable clean-up, installations, data center cleaning, and moving or racking equipment.

Posted 2025-08-13

Recommended Jobs

Prepared Foods Team Member (Deli Service Counter & Culinary Venues) - Full Time

Whole Foods Market - Wynnewood, PA
Wynnewood, PA

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving…

View Details
Posted 2025-08-06

Assistant Store Manager - Rittenhouse Row

Reformation
Philadelphia, PA

Job Description Job Description Who we are: Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best C…

View Details
Posted 2025-07-27

RN - Home Health

Nurchure Staffing Solutions
Pittsburgh, PA

Overview Our client is seeking a Registered Nurse (Home Health) to join their growing team in North Pittsburgh. This role will be responsible for providing Home Health care to patients in the…

View Details
Posted 2025-08-07

Newly Licensed Real Estate Agent

The Rosenthal Group @ BHHS Fox & Roach REALTORS
Devon, PA

Job Description Job Description Are you ready to redefine your real estate career and join a standout team? The Rosenthal Group is setting the standard for success! While the market may be sl…

View Details
Posted 2025-07-28

Day Program Instructor

Community Living & Support Services (CLASS)
Pittsburgh, PA

FUNCTION: To instruct skill building classes to individuals with disabilities. To assist individuals with establishing, prioritizing, and accomplishing personal goals. To provide assistance to indivi…

View Details
Posted 2025-08-06

Hospital Clinical Pharmacist PA

Soliant
State College, PA

Job Description Job Description Doctor of Pharmacy (PharmD) degree, active Pharmacist license, and minimum 1+ years Pharmacist experience required. Applicants who do not meet these qualifications…

View Details
Posted 2025-07-27

Sales Support Representative - Industrial PVF

Ferguson Enterprises, Inc.
York, PA

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ co…

View Details
Posted 2025-08-07

Cashier Lead - Gwynedd Mercy University

Aramark
Media, PA

Job Description The Lead Cashier crafts a memorable experience for all guests in their outlet by performing tasks with a guest focused attitude. The Lead Cashier is responsible for training other …

View Details
Posted 2025-07-30

Retail Merchandiser - Electronics - Part Time

ActionLink
Springfield, PA

Job Description Job Description Transform and elevate the retail experience, one display at a time! ActionLink is seeking a Part-Time Retail Electronics Merchandiser to join our team for Spri…

View Details
Posted 2025-07-27

Building / Facilities Support

Smart IMS Inc
Trooper, PA

Building Mechanic/Facilities Support Audubon, PA Onsite Pay Rate is 20.69-25.36 POSITION DESCRIPTION FACILITIES SUPPORT CONTRACTOR (FACILITIES SERVICES) GENERAL POSITION SUMMARY: Th…

View Details
Posted 2025-07-29