Resource Liaison at Crispus Attucks Community Center

Job Description

Job Description

JOB SUMMARY

Position Title: Resource Liaison at Crispus Attucks Community Center

Program: RISE, Crispus Attucks Community Center

Classification: Non-Exempt

DUTIES AND RESPONSIBITIES

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. CAP may change the specific job duties with or without prior notice based on the needs of the organization.

1. Program implementation: provide immediate, person-centered support, resources, and referrals to individuals and families for short term crises, implementing specialized services, and advocating for clients’ needs.
2. Data management: maintain a comprehensive database, financial trackers, and confidential records to efficiently track community resources and client progress.
3. Coaching practices and implementation: approach work with a client centered mindset, utilizing various tools and strategies and continually pivoting and applying new methods as learned continuous professional development. Support trainings hosted by CAP to the community.
4. Collaboration for community impact: take initiative to connect with neighbors during CACC programming (such as food distribution), collaborate effectively with Center staff and volunteers along with other CAP programs, referral partners and community programs to ensure an impactful approach to community support.
5. Innovation: actively participate in meetings, contribute to program development and evaluation, and identify new best practices for continuous improvement.

QUALIFICATION/JOB FACTORS

To be successful in this job, you will excel in these four areas:

1. Relationship-building: demonstrate exceptional interpersonal and communication skills to connect individuals and families experiencing crisis with empathy, fostering trust and cultural humility. Collaborate effectively with teammates, supervisor, and community partners.
2. Fast paced and detailed oriented: Thrive in a fast-paced environment, managing multiple tasks concurrently with attention to detail. Prioritize tasks efficiently, meet deadlines, and demonstrate adaptability in navigation unforeseen challenges.
3. Technology usage: Utilize technology proficiently for data management, communication, and research to enhance program delivery. Demonstrate a willingness to learn and adapt to new technologies that contribute to program effectiveness.
4. Bilingual – Spanish/English: Fluent in both Spanish and English, ensuring effective communication and assistance in the preferred language of individuals.

Other qualifications to be considered:

1. Associate’s or bachelor’s degree in a relevant field preferred, including social work, public health, family studies, and/or the equivalent education and experience within the sector.
2. Valid PA driver’s license must possess a vehicle and be able to travel to various locations throughout Lancaster County. Have valid insurance and full-time use of a vehicle.
3. Ability to work flexible schedules, including occasional nights and weekends based on clients’ availability.

**Please see attached for full job description**

We value our team by uniting our employees with the mission. We offer a strong purpose with compassion for work-life balance. Below is a glimpse of our robust benefits offered:

• Sign-on Bonus
• Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
• Generous number of PTO Days banked annually
• Paid Parental Leave
• Tuition Reimbursement
• Employer- Assisted First Time Homebuyer Program

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.