Tier II Infrastructure Engineer

Description

Join the area’s largest independent full-line authorized provider of the industry’s top three manufacturers for copier, printer, and multi-function product (MFP) technology as a Tier II Infrastructure Engineer. The service area will cover Connellsville through Monroeville. 

Tier II Infrastructure Engineer will provide in-depth support and lead problem solving and implementation efforts. This position is responsible for the analysis, recommendation, provisioning, installation/configuration, operation, and maintenance of systems, network and cloud infrastructure hardware, software, and related technologies ensuring that system-hardware, operating systems, software systems, and related procedures adhere to corporate standards and are operational, as required by service level agreements.

• Proficient in setup, configuration and Operations; Maintenance of Server Hardware/OS
• Proficient in setup, configuration and Operations; Maintenance of Backup Hardware/software
• Proficient in setup, configuration and Operations; Maintenance of Computer systems.
• Researches, evaluates, and recommends new computer network equipment and technologies. Analyzes current products and recommends changes/upgrades to senior management.
• Collaborates with other technical staff and management in the testing of new software, computer systems and network technologies.
• Utilizes monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems, gauge network performance, and trace data and protocol activity.
• Maintains timely and complete documentation of all daily and project work, using standard methods and procedures.
• Devises solutions to complex operational problems within the capacity and operational limitations of installed equipment.
• Develops and executes contingency plans for network software and hardware failures including isolated and major outages.
• Diagnoses and repairs problems in a manner that prevents future errors and problems.
• Provides internal consulting, technical guidance, information and support to application developers, computer operations, workstation support, company management and departmental clients.
• Keeps abreast of relevant technologies and maintains selected technical certifications.
• This is a customer facing position and such this candidate must have the ability to directly interface with clients, customers, and vendors.
• Remote and On-site troubleshooting and support of UPS, Server hardware and software.
• Network wiring, including patch panel jumpers and documentation, wiring patch panel to endpoints, proper termination of network jacks to patch panels, proper wiring troubleshooting.
• Reviews Alerts for alarms via documented procedure and respond to ISP or escalate to Admins as needed.
• Receive, process, and inventory client equipment shipped to Ascent Data.
• Setup, and configure new computer equipment per client specifications.
• Communicate with Clients directly to schedule On-Site time as needed.
• Prioritizing issues regarding business impact.

Requirements

• Outstanding Customer Service Skills
• Strong Windows 10 Desktop Support experience.
• Knowledge of Windows Server Systems Administration, to include: Active Directory Users and Computers and respective account management.
• SMB Network Share Permissions. Print Server Management.
• Fundamental LAN troubleshooting experience.
• 3+ years of relevant IT consulting or MSP experience
• Associate degree in related Technology, or have equivalent IT support experience, certifications, and/or training
• Familiarity with ticketing systems.

OUR MISSION STATEMENT

“Helping businesses thrive by delivering cutting edge office technology, solutions, and unparalleled customer experiences!”

OUR CORE VALUES

Own It * Always Deliver * Continually Improving * Innovative * Optimistic

These are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports “what’s next” as we expand and grow the company, and the team. They service as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences, as well as seamless office solutions now and into the future. From the beginning, Ford’s primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn, our customers would come to value Ford Office Technologies as their company of choice.

Contact Nicole Ross, HR Manager with any questions at (724) 691-6928.

Ford Office Technologies is proud to be a "Pittsburgh's Top Places to Work" Company since 2019!

Ford Office Technologies is an Equal Opportunity Employer.