Patient Service Specialist

Overview

Patient Service Specialist

Altoona IA

Looking for a dedicated compassionate and focused individual with strong communication and interpersonal skills as well as excels in time management multi-tasking and a faster paced environment. This employee will need to be able to manage all front desk operations including but not limited to phones scheduling insurance verifications faxing/scanning quality assurance cleaning/sanitizing assisting with laundry and patient aide work as appropriate.

Location: 3770 8th St SW Suites G & I Altoona IA 50009

Position Type: Full Time

Schedule: between 6:45am and 5:00 pm

Compensation: Hourly Rate - $18.00 - $20.00/hour based on experience

• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/Rx vision and dental plan
• Invest in Your Future: Company-matching 401(k) retirement plans as well as Life and Disability protection

When patients enter our outpatient physical therapy center we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist youll manage both the patient side and business side of our center. Dont underestimate the impact you can make on every patients care experience even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Responsibilities

  • Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
  • Schedule patient appointments in person and via phone
  • Collect co-pays from patients manage payer approvals and conduct insurance authorizations and verifications
  • Regular communication with parties such as therapists insurance companies attorney offices translation companies market operational leaders and business development team

Qualifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED required
• Health Care Experience

Preferred Qualifications:

• Insurance Verification Experience

Physical Requirements:

• Ability to communicate clearly and professionally with co-workers and patients
• Ability to multi-task phone computer and in-person interactions
• Ability to use computer scheduling software (with appropriate training)
• Visual acuity (near and distant) sufficient to maintain accurate records recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions
• Appropriate manual dexterity to enable typing (including 10-key)and mouse usethroughout a work day/shift
• Ability to walk stand bend and reach consistently throughout a work day/shift
• Ability to lift up to 25lbs safely from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs

Additional Data

Equal Opportunity Employer/including Disabled/Veterans

Required Experience:

IC