Senior Manager, Global Service Processes

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At SCIEX, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System ( which makes everything possible.

The Sr. Manager, Global Service Processes serves as the primary liaison between Global Service and, QA/RA, Procurement/Supply Chain and Global Commercial Enablement (GCOE) on all service-related issues. This role ensures that Service policies and procedures are followed and that stakeholders are kept informed of key concerns.

This position reports to the Director, Global Service Support & Development and is part of the Global Service Strategic Solutions group and will be fully REMOTE.

In this role, you will have the opportunity to:

• Ensure adherence to Service policies and procedures, keeping stakeholders informed of process issues, risks, and required actions.

• Serve as the central point of contact for QA/RA and Supplier Quality, representing Global Service in audits and escalating service needs or compliance concerns.

• Partner with GCOE on analytics and CRM workflows, helping set priorities, defining requirements, conducting system testing, and communicating system changes to the field.

• Lead Global Service participation in QMS activities, including monitoring quality event data, supporting investigations (CAPAs, field actions), maintaining service procedures and work instructions, and ensuring compliance with applicable regulatory requirements.

• Standardize and optimize global service processes, identifying efficiency opportunities, supporting best-practice adoption, and contributing to enterprise projects that impact Service.

• Manage Global Service knowledge and communications, including documentation repositories, service bulletins, and other field-facing content; implement new or revised Service processes to support operational excellence.

• Oversee the Service Process Specialist(s), including activities related to instrument end-of-life (EOL) support and ensuring spare parts, options, and consumables availability based on forecast, backlog, and run rate.

The essential requirements of the job include:

• Bachelor's degree in science / engineering.

• 8+ years of direct experience in managing Service processes in a large global organization

• 2+ years of people management experience, which may be team lead, mentor, dotted-line leadership.

• 5+ years of leading or supporting medium to large-sized projects with multiple internal and external stakeholders.

• Proven understanding of applicable Service, Quality, and MD Regulations, and QMS compliance, and the use of major ERP and CRM tools and understands their importance in all Service processes.

• Demonstrated experience in planning, and inventory control within a lean manufacturing environment preferred.

• Driven continuous improvement mentality and experience with conducting problem-solving exercises, root cause analysis and successful implementation of cross functional initiatives.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• This position requires up to 10% flying and/or driving travel, which may potentially include overnight stays. Travel will primarily be domestic but may occasionally be international.

It would be a plus if you also possess previous experience in:

• Sales Force Lightning

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info ( .

At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.

The annual salary range for this role is $140,000.00-$155,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here ( EEOC\ KnowYourRights6.12ScreenRdr.pdf) .

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [email protected] .