IT Help Desk

EAM-Mosca Corp.

Job Title: IT Help Desk

Job Type: Full Time, Salaried Non-Exempt

Reporting Structure: Reports to Network Administrator and Help Desk Manager

EAM-Mosca Corp., Hazle Township PA, is market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions. As we continue to expand our Americas region presence, we are seeking to hire a growth oriented It Help Desk employee to join our dynamic IT Team.

Company Overview: EAM-Mosca Corp is a leading provider of innovative strapping solutions designed to meet the diverse packaging needs of a wide variety of blue-chip manufacturing businesses. We are committed to delivering high-quality, reliable strapping systems that enhance production efficiency and improve product security in a highly sustainable manner.

Job Description: The IT Help Desk is an entry level position in the Information Technology Department. The Help Desk applies knowledge of information technology systems, products and services to assist EAM Mosca employees with hardware and software issues. The IT Help Desk documents computer related problems, troubleshoots solutions and evaluates and resolves routine questions/problems, referring more complex issues to IT Specialists. The Help Desk will install IT supported software on new and upgraded EAM Mosca equipment.

Roles and Responsibilities:

· PC – prepare new laptops and desktops for EAM Mosca users

· Internal & remote Customer support

· Minor hardware repair

· Printer support

· Client upgrades to IT applications

· Phone support

· Mobility device support

· VPN support

· Document procedures in SharePoint

· Complete assigned work in a timely, professional manner.

Profile and Background:

· Associates degree in an IT related field with a minimum of 2 years of experience. Will consider additional experience in lieu of education.

· Must possess a general understanding of Information technology concepts and the ability to apply knowledge to promote independent problem solving.

· Strong interpersonal and communication skills with the ability to interact effectivelywith employees at all levels of the organization; Must be team- oriented with a positive attitude and a desire to learn.

· Must display good customer service skills with a professional demeanor; Ability to maintain composure in stressful situations.

· Excellent organization skills and attention to detail.

· Ability to lift up to 50 lbs.

Fundamental Understanding:

· Microsoft – Win10/11

· MS Office - O365

· Win Server 16/19/22

· Wireless concepts

· Security software

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.